Hi Glennda,
The problems that you're having seem to be because you may not have the correct settings implemented in the auto-activation plug-in.
There is a setting that controls whether the plug-in picks the best match if the user does not have the font installed. If you disable this setting, then it will be immediately apparent that the font is not available (in the case of your symbol font.)
If you enable Font Sense, then you can be sure that the correct font is always active, since it doesn't activate the font based just on the PostScript name, but by precise identification of a variety of metrics. Suitcase Fusion is able to read Font Sense information that was saved using Font Reserve, so you'll always use the right fonts, even in older documents.
A server-based font manager would definitely help your situation, especially the problem where not all users are diligent about having all necessary fonts on their machine. Something to note to your IT department would be that Universal Type Server can run on either a Windows or Mac server, and is administered through a web-based interface. This was done specifically for IT folks to make their job easier.
If you have any other questions or issues that you'd like to resolve, please contact our free technical support:
North America: (503) 274-7030
Outside the US: +44 (0) 1604-654-270
Jim Kidwell
Extensis
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