Hi Glennda,
If you have the following conditions met then the correct font should always be activated:
1. Auto-activation enabled.
2. Font Sense turned on
3. All of the appropriate fonts necessary for the document must be in the Suitcase Fusion database.
If you don't want to have font substitutions made, be sure to turn off the plug-in preference to do that.
If you're still having issues, I would definitely recommend contacting support. There may be font corruption or other issues that are affecting your workflow.
Jim Kidwell
Extensis
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