Images placed by InCopy disappearing in InDesign

[Ricardo Minoru]

Hi,

Does anybody ever faced a problem with images placed by InCopy CS5 (running Windows 7), that desapears when the INCA or INDD file is opened back in InDesign CS5 (running Windows 7).

A client of mine (a newspaper publisher) is trying to solve this problem that they never had when they worked with InCopy CS3 and InDesign CS3, but started the same day they upgraded to CS5 version. Sometimes the images appears rotated in InDesign.

This problem appears randomly (average three times each 100 images) and we cant identify any kind of feature or property of the images that make it happens, but is very annoying (the art team needs to place the image again) and quite dangerous if nobody realizes the rotation.

Kind regards,
Ricardo Minoru Horie
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Bytes & Types
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[maas]

I suggest the answer may lay downstream, in the way the image may be formatted or managed in Photoshop or the suspect files multi layered images (tiff or psd) or jpegs?, there must be a point of difference between those images that work and those that do not, that would be my start point for an investigation

[Ricardo Minoru]

Hi Maas,

We checked the main features of the images that disappeared with others that remained into the page: resolution (all with the same), color space (all CMYK with the same ICC Profile), size, dimensions, format (all JPEGs with the same compression level), without alpha channels or clipping paths and any kind of special feature.

But we intend to check them again to try to discover the item that creates the desappearing.

It looks like that a Gremlin that lives into the server, ramdomly chooses a few images every day and erase them... rs rs

Thanks for your suggestions
Ricardo

[Stephen Marsh]

Ricardo, how about file naming differences?

Stephen Marsh

[CHM]

Is your CS5 version up to date?
.0 versions off softwares tend to have some flaws, so keeping up to date can solve some problems.

[Ricardo Minoru]

Ricardo, how about file naming differences?
Stephen Marsh

We will check again.

Is your CS5 version up to date?

This was one of the first things we checked. InDesign and InCopy are updated to 7.0.3

After a lot of research, we are almost convinced that the guilt is the use of InDesign and InCopy files that were created on CS3 versions

Thanks for the suggestions

Ricardo Minoru