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 Originally Posted by gordo
Are you positive that the tones are in the file itself?
Gordo
Gordo,
Yes the file has the tones there, they print to our inkjet correctly but not to our Rip, which is an EagleRip 4.0.
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Originally Posted by maxon
Make sure the Phoenix itself is within specs using test patterns. Do incoming files contain RGB or CMYK images ? Turn off color management in rip and retest. If it doesn't cure the problem write down essential data or back up rip critical settings and reinstall the Taipan or Apogee whatever you have there, will take at least one day to put back everything into place from scratch. Good luck.
Maxon,
I have checked the Phoenix with the test patterns and they are correct. All files that are set to the Rip are CMYK images. I am unfamiliar with the terms 'Taipan' or 'Apogee' can you explain to me what those are?
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If you create a document with the same tones and send it does it come out correct? This will pinpoint if it is the file.
Have you tried imaging the file direct from the rip itself?
Are you sending a pdf or native ps file?
Is it in a composite send or seperation?
Need more info to help you pinpoint the issue.
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Originally Posted by Joe Duffy
If you create a document with the same tones and send it does it come out correct? This will pinpoint if it is the file.
Have you tried imaging the file direct from the rip itself?
Are you sending a pdf or native ps file?
Is it in a composite send or seperation?
Need more info to help you pinpoint the issue.
Joe,
Yes I have tried creating a different file in, Photoshop, InDesign and Illustrator and I get the same result.
I have sent a PDF of the file from the Rip and same issue.
We normally send native files to the Rip.
It is done as a Separation.
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Create an entire new page setup with the new calibration curve you created. Do not duplicate the existing one but create a entire new one and see what you get. Almost seems like it is applying a second calibration curve after your initial one, possible a press calibration? Not sure just fishing.
Also, make sure your calibration and page setup are set to use the same dot shapes.
Also, try setting up the rip to accept a composite file that it seperates and see if oyu get the same result.
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Originally Posted by Joe Duffy
Create an entire new page setup with the new calibration curve you created. Do not duplicate the existing one but create a entire new one and see what you get. Almost seems like it is applying a second calibration curve after your initial one, possible a press calibration? Not sure just fishing.
Also, make sure your calibration and page setup are set to use the same dot shapes.
Also, try setting up the rip to accept a composite file that it seperates and see if oyu get the same result.
Joe,
Yes there is a press curve setup in the Rip, actually it has 3 curves, 'Calibration Curve', 'Intended Press Curve' & 'Actual Press Curve'. The intended and actual are using the same curve.
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Originally Posted by kburton
Joe,
Yes there is a press curve setup in the Rip, actually it has 3 curves, 'Calibration Curve', 'Intended Press Curve' & 'Actual Press Curve'. The intended and actual are using the same curve.
If you rip it without the other 2 curved in place and view how does it look?
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Originally Posted by Joe Duffy
If you rip it without the other 2 curved in place and view how does it look?
Joe,
When I Rip the file without those 2 curves it comes out looking pretty good. So it looks like our press curves were wrong 
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Glad to hear you have found out what it is, now just run a file to plate and on press and recreate the press curve and back in business!
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Joe,
Thank you for helping me locate my issue, I really appreciate it. Also like to thank everyone else for their input aswell.
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