We have purcashed Alwan CMYK Optimizer ECO last year. The first year URTS (Upgrade and Remote Technical Support) was free of charge, but now we have to decide, if we want URTS.
Our reseller tells us that the price of URTS is 20% of the software price.
Could anybody who has Alwan CMYK Optimizer ECO with URTS confirm, that this is the normal price?
I already contacted Alwan about it, but there has been no reply yet, and we have to decide this until november 1.