JetPlate Issues

[PrepressMarty]

OK everyone - I'm back after what, about 10 years? Amazing how far CTP has come since we first migrated Time and Newsweek back in the mid-90s!

Last week I unretired and took a position running prepress for a local printer/mailer. I inherited a JetPlate 4800, which, from what I read here today is not necessarily a good thing. It's definitely not a CREO, but it also didn't cost two arms and three legs!

It's having "issues", which seem to be processing-related, and I can't get JetPlate to answer the phone or my emails...

I was told that these "issues" started when Kodak modified plate production sometime earlier this year. It hasn't been used since then, which is probably going to be another set of problems, but for now, I'm curious if:

1. Anyone here has a special contact at JetPlate, and,
2. Has anyone had a similiar experience

I hope this forum is as helpful as it was way back when...

[Kevin@Kodak]

<snip>I inherited a JetPlate 4800, which, from what I read here today is not necessarily a good thing. It's definitely not a CREO, but it also didn't cost two arms and three legs!

It's having "issues", which seem to be processing-related, and I can't get JetPlate to answer the phone or my emails...

I was told that these "issues" started when Kodak modified plate production sometime earlier this year.
</snip>

Hi Marty - I'm not aware of any significant changes we would have had major impact on such a system, but then again it's not something we test for in manufacturing either. I haven't seen any other reports of issues with JetPlate devices, but seeing as it's an unsupported application of our plates I'm not sure our Quality group would accept or log such complaints either (we simply don't design or test for that system).

I'll check internally and if I find anything helpful I'll let you know.

Kevin.

[Tommy B]

I believe Jetplate to be in bankruptcy. We were selling the Kodak plate to Jetplate customers and had some issues with certain batches of emulsion not clearing. But to my knowledge they are still working. There is supposedly another ink that will work with the agfa N-555 plates and another that will work with the IBF plate.

[InkjetCTP_waste_of_money]

OK everyone - I'm back after what, about 10 years? Amazing how far CTP has come since we first migrated Time and Newsweek back in the mid-90s!

Last week I unretired and took a position running prepress for a local printer/mailer. I inherited a JetPlate 4800, which, from what I read here today is not necessarily a good thing. It's definitely not a CREO, but it also didn't cost two arms and three legs!

It's having "issues", which seem to be processing-related, and I can't get JetPlate to answer the phone or my emails...

I was told that these "issues" started when Kodak modified plate production sometime earlier this year. It hasn't been used since then, which is probably going to be another set of problems, but for now, I'm curious if:

1. Anyone here has a special contact at JetPlate, and,
2. Has anyone had a similiar experience

I hope this forum is as helpful as it was way back when...

I feel for you man, I used to be the lead technician for JetPlate, since I was let go in the company has spiraled downhill to the point you see them now. You will not get any help from them since it is only 1 used car saleman running the place and his kid. No techs - no support - and no more company, I hear they are trying to sell a knock off to the Technova machine, but that will not fly either if he is involved with it, the guy has burned too many bridges in this business.


I will try to help you as much as I can, I feel sorry for the people that were deceived by this guy.

Send me some questions and I will try to help you.

[InkjetCTP_waste_of_money]

I believe Jetplate to be in bankruptcy. We were selling the Kodak plate to Jetplate customers and had some issues with certain batches of emulsion not clearing. But to my knowledge they are still working. There is supposedly another ink that will work with the agfa N-555 plates and another that will work with the IBF plate.

Forget about any other plates, the kodak plate is/was the only plate that ever worked. There was a fluid for the n555 agfa plate but the plate ill not stay together on the press so it is a mute point.

[Kevin@Kodak]

I'll check internally and if I find anything helpful I'll let you know.
Kevin.

FYI - I checked with manufacturing; there hasn't been a significant change to our Craftsman Elite plates since December 2007 when we converted from gravure coating to a slot-coating system.

Sorry - I hope you can find a solution, especially with no support from JetPlate forthcoming either.

Kevin.

[InkjetCTP_waste_of_money]

Yeah, I keep getting calls daily from the people JetPlate refuses to help and support. Pretty sad....

I can only offer what I can...

[printshop]

We are in the same situation as you. Jetplate is missing in action and have been for about a month. Current they have been converted to a Chapter 7, which would explain the present inability to contact them.

However, prior to that, you could leave a message with an issue, but would never get a return call. No servicing of the units at all. We haven't been able to use ours system for months.

I have heard rumors that they are trading under another name. Has anyone heard this? If so, do you know the name, maybe we can get service thru them.

[Tommy B]

Here it is
Xpress jet
813-932-0876
xpressjetllc.com

[cletus010]

there is definitely a issue with the Kodak plates.... still is, as of today.... not only with the emulsion, but also in the availability... xpressjet is not much better at answering the phone or faxes either... I am pretty sure i know the former Jetplate employee.... all customer service definitely stopped when he left..

i am sorry to hear that the additional plates and fluids were also a ruse..

we have learned a lot about the maintenance and workability of the 4800 system on our own
we finally got it to work pretty well...........now if we only had some plates to put in it..... your Texas connection