Magnus 800 platesetter PROBLEM

[Ilustrator]

Hello,

I need some help with my Magnus 800. The plate is loaded onto the drum, but the imageing does not start. The job is removed from the Xpo instantly, whit a message

The exposure failed. Ricon error>Timeout waiting for image data (error code-38111, error category-03-recoverable error)

Please if someone has any ideas on how to solve this problem contact me.

I have done the reset Evo but it does not help

[VladCanada]

Why not to try "call Service" first?

Oh, I see - you don't want to waste your money!
OK, waste your time ... and money then.

[jetzerm]

My guess having 2 Magnus 800s is you have a failed data transfer board, with lick it's just a loose connector cable. Reconnect all or cables and try. If that doesn't work, call Kodak.

[PACH]

Hello,

I need some help with my Magnus 800. The plate is loaded onto the drum, but the imageing does not start. The job is removed from the Xpo instantly, whit a message

The exposure failed. Ricon error>Timeout waiting for image data (error code-38111, error category-03-recoverable error)

Please if someone has any ideas on how to solve this problem contact me.

I have done the reset Evo but it does not help

Are you using a Continuous Loading M800; a Single cassette one or one with an MCU?
Try and turn your plates by 180Deg. Maybe the plates are not loading correctly so when it tries to do edge detection is when it fails. You really need a Service Dongle to see more info of the failure. Also clean the vacuum holes near the Head Clamps.

[Ilustrator]

@Vlad Canada
Of course we have called our Service providers, I just wanted to hear some suggestions before the guys from Kodak came.
@Pach
We are using M800 continous loading whit a Single cassette.

So we have checked SCSI cable, uploaded firmware on T.MCE board, reseted the T.MCE board but nothing helped.
So we ordered a new T.MCE board....
fortunately we have another M800 whit the same configuration, but it is giving us headaches because the autoloader is disposing the paper correctly.

Thank you for your help.

[PACH]

@Vlad Canada
Of course we have called our Service providers, I just wanted to hear some suggestions before the guys from Kodak came.
@Pach
We are using M800 continous loading whit a Single cassette.

So we have checked SCSI cable, uploaded firmware on T.MCE board, reseted the T.MCE board but nothing helped.
So we ordered a new T.MCE board....
fortunately we have another M800 whit the same configuration, but it is giving us headaches because the autoloader is disposing the paper correctly.

Thank you for your help.

Your second M800 is having papaer disposing probs or is it OK? If it has a problem, what it is exactly?

[Ilustrator]

I am sorry what I ment is that our second M800 IS NOT disposing the paper correctly.
The paper picker can not pick up the paper at all, and we have to do it manually. The Kodak guys say that it is a electric charge problem, but they do not have a solution for it.

Any thoughts?

[PACH]

I am sorry what I ment is that our second M800 IS NOT disposing the paper correctly.
The paper picker can not pick up the paper at all, and we have to do it manually. The Kodak guys say that it is a electric charge problem, but they do not have a solution for it.

Any thoughts?

He could be right about static electricity, due to humidity beeing very low. The paper will stick to the plate. Are you under service contract? There is a Field Changing Order where they can fit an ionizer into the Autoloader. This should improve the humidity inside the Autoloader.
With the other M800, has the technician tried to load a plate and expose one of the Test files from ServiceShell? This should prove where your problems comes from. Test1 is the most used one.

[Ilustrator]

@PACH
Yes we are under a service contract, but I do not know about that Field Changing Order, we bought the M800 about four months ago and since than we have had that problem. The autoloader has a fan installed in it, I dont know maybe that is a ionizer.

We have only uploaded firmware on T.MCE board, reseted the T.MCE board but they have not done any Service Shell tests.

Thank you PACH, you have been very helpful.

[PACH]

@PACH
Yes we are under a service contract, but I do not know about that Field Changing Order, we bought the M800 about four months ago and since than we have had that problem. The autoloader has a fan installed in it, I dont know maybe that is a ionizer.

We have only uploaded firmware on T.MCE board, reseted the T.MCE board but they have not done any Service Shell tests.

Thank you PACH, you have been very helpful.

What is the humidity in the room?It should be arround 50% R.H.Is the paper grabed by the paper picker and lifted at all? Is the papaer sticking to the plate before it is lifted?