Digital press for long term reliability

[Internal_R&D_Analyst]

Just as an FYI the 4-hour service response from Xerox, that can be a point of negotiation. Unless it is physically not possible based on your and their location you may be able to shoot for 1 hour call back 2 hours on site with parts.

[Craig]

Why would you have paper included in a lease? I am absolutely sure you can find paper cheaper from a PAPER distributer than a copier manufacturer. I would re-think that one.

[ZeeBees]

Craig: price of paper was determined firsthand through paper distributers, so we got the best prices that we could before submitting our paper prices for inclusion into lease contracts, figured the larger printing suppliers could meet or beat those prices and have the security of fixed prices built into contract versus fighting to keep paper in supply and prices set and guarded from potential paper price increases. So far we have been right about that, only one vendor was unable to beat the paper prices, the others have contractual price locks on paper pricing. For a graphics guy, I thought that was a pretty smart thing to think of.

Internal_R&D_Analyst: unfortunately the Xerox response time is based on geographical location. shame, because even the though I don't know so much about the xerox 700, her prices were superior and quality reputation superseded the other machines.

temperature consistence and humidity consistency are also being heavily factored into the decision process, this might eliminate the Canon C6000 from our possibilities. We are in florida, our main factory, where we're planning on dropping these units, is crowded and not temperature regulated as an office environment would be, the higher ranges level of the Konica may be making that the deciding factor.


I don't see many users of Oce' in these boards, anybody satisfied with the CS650 with inline perfect binder? Just got a last minute proposal from them with too good to be true prices.

Thanks for the help in getting this squared away.

[Craig]

What happens when the paper prices increase? Would that mean you rlease payment would as well or would they put a quota on how much you can order? I would only think the copier distributer could only secure a price for 6 months to a year at most. I'm not slamming anything, but I think I am on the third paper increase this year, plus fuel surplus charges.

Regarding your environment, get it in writing before you buy, but from my understanding all digital devices are happier in a temp/humidity controlled room. This could present a service he said she said in the future if the manufacture blames CQ on humidity.

If you truly feel more comfortable with the Xerox (or whatever brand) and the service response time is high, you can check the CED for the "average" number of service call per month, maybe it wouldn't be that bad if they are predicting 2 or 3 calls. I am averaging about 1 1/2 per month. Also find out who's technician has the most experience, that may equate to the problem being fixed the first time, with less repeat calls. I am lucky enough that my techs. have over 25 years with Xerox, they know their stuff.

From what I have heard that Oce service isn't so great, the sales are good though.

[ZeeBees]

Originally Posted by Craig

What happens when the paper prices increase?

"Guaranteed paper prices for life of lease".
I'm thinking this was a pretty shrewd idea I had there. Especially since paper prices have jumped a few times this year. Since the dealers get their paper prices directly from same source, those dealer paper suppliers are aggressively assisting sales right now.

[Craig]

Good for you, I hope you use a bunch of paper!