C6501 Issues

[SnappySteve]

We had a re-badged version of this machine and after 7 months of continuous problems with the machine (marks on drums requiring engineer visits time after time), we have moved it out of our premises and are now in legal debate with them.

We have Xerox 700 which is a second user unit and this seems much better put together and produces high quality print without the problems for the KM machine, this machine should never of been classed as a produced machine in my opinion it is only suitable for an office environment where high coverage and workload is strictly limited.

Do not go near this machine if you value your sanity!

Spots on the drum are a 5 minute operator fix if your servicing branch was smart enough to properly train your key op. Most all of the complaints on this thread are either untrained customers, poor service branches, a combo of the two, or lazy operators who don't want to "learn" what the machine can do. These boxes aren't perfect, but we have seen a couple folks almost go under from X 700's, so nothing is. The belief that any machine shows up and is "push button", brainless operation is a myth.

[JasonCorn1975]

Spots on the drum are a 5 minute operator fix if your servicing branch was smart enough to properly train your key op. Most all of the complaints on this thread are either untrained customers, poor service branches, a combo of the two, or lazy operators who don't want to "learn" what the machine can do. These boxes aren't perfect, but we have seen a couple folks almost go under from X 700's, so nothing is. The belief that any machine shows up and is "push button", brainless operation is a myth.

Hi Steve

Can you explain this easy fix then? We have had a lot of engineers attending the machine who usually just replace the drums that have the problems, also as a customer I do not have access to the new drums so we were always waiting for the engineer to turn up and replace. With the Xerox machine they supply us the new drums and are very easy to replace. Our new machine have been doing the job without too many issues and in my opinion is a much better put together package for the professional printer. The KM machine I think is a office machine which is out of its depth when in a production environment.

[SnappySteve]

Hi Steve

Can you explain this easy fix then? We have had a lot of engineers attending the machine who usually just replace the drums that have the problems, also as a customer I do not have access to the new drums so we were always waiting for the engineer to turn up and replace. With the Xerox machine they supply us the new drums and are very easy to replace. Our new machine have been doing the job without too many issues and in my opinion is a much better put together package for the professional printer. The KM machine I think is a office machine which is out of its depth when in a production environment.

You need to talk to your area service manager and talk to them about it. We provided a cabinet for them to store high frequency items and they taught our ops to change cortrons, clean lenses, change fuser stations, and clean the toner spots from drums and/or replace the drum if the spots won't clean off. If we swap a drum, we just call the tech so they know and we clear the counter in the machine. If your service organization wants your business, they will show you how it is done. I guess if they balk at it, shame on them.

[JasonCorn1975]

Lets put it this way, I have had a meeting with sales rep, service manager and the result was. We can double your click charge to maintain the quality of print I require or I can put up and shut up. Solicitor is now involved!

[SnappySteve]

Lets put it this way, I have had a meeting with sales rep, service manager and the result was. We can double your click charge to maintain the quality of print I require or I can put up and shut up. Solicitor is now involved!

Suck - sounds like you are working with some extremely lame organization at your level. Start calling corporate every day until someone gets a rash and decides to do something. That is unacceptable level of service, regardless of brand.