Xerox Docucolor252 Registration Problems (REALLY need advice)

[Craig]

We had a similar problem with our 8000AP it turned out that the registration roller(s)?? needed changed. The image in my case moved 1/2 inch either direction lead to tail at random.

[Keith]

Ha! My guess was right! When I said "gripper wheels, I meant "registration rollers".

[che.c]

Ahh, I misunderstood the first post, thought the image was moving inboard to outboard which seemed very weird indeed.. But head to tail movement is pretty normal - not however, to the extent you're getting it.

Worn registration assembly definitely. Check to see if any loose screws or missing springs also - if someone clears a jam heavy-handedly it can damage the assembly. I had to fix mine with a hammer once, metal all bent outta shape.

'Registration' is done by stalling the sheet and timing on these machines so is not what you'd call stellar, but it kinda gets the job done.
Get a call out on the machine and get the tech to look at that part. Has "2a" written on it, you'll see it on the left when you open the fuser drawer.

Short term you can try cleaning the rollers on the assembly, might help a bit.

[PrintingFools]

Update:
1. Yes prints are being set as 1-Up ( it still does it )
As it is now , we are 100% down, I have a full Pallet left of our house stock and cant run it on the machine. We are bleeding money, does anyone know about getting out of this lease...as it does not look like they are going to fix this issue....by them I mean Xerox

[Craig]

Get a case of Xerox Brand 300gsm 12x18 or 13x19. Run it, if it performs the same as your house stock have them fix it or bring in a new machine. I'll guarantee the first thing they will tell you is it's the paper, therefore if you use their paper they can't blame the paper. Write a letter to your service and sales manager and inform them you are invoking the Total Satisfaction Guarantee and expect a like for like piece of equipment.

I will agree with X33, your paper should be grain short though.

[Happyprinter]

This is disheartening. We experienced this same problem years ago with Xerox and finally after months of trying to get them to remedy the problem asked them to honor the Total Satisfaction Guarantee. Which it took a lawyer and a settlement to do. We are currently looking at replacing a few of our production copiers with Xerox again. Please keep us posted on what happens. I'm very curious to see if things have changed or if it's still business as usual.