Xerox DC7002 Color Issues

[Milo Wilson]

I would recommend the 7000/8000 or AP version of the same. It uses a beefier laser, 1 per color and uses a different type of drum. Email or call if you have any questions. I also would recommend buying a used one versus a new one. Lower price and has been tested in the field already.
714-292-6912

[LodAssoc]

Milo Wilson: Are you a saleman?

I had my second 7002 replaced by an 8000AP. It has the same issue. Worse, actually. The 700 as well.

[Milo Wilson]

No not a salesman. I'm an independant service tech. I work on all of the docucolor line up to iGen. I also work on the black and white equipment. I do know that the 700 had some major density isues. I have been working on Xerox equipment for 15 years and I haven't seen any issues with the 8000. If you want to give me a call I left my number on the previous post.

[Josh]

Hiya LodAssoc,

I remember reading all this when you first started the thread and have just re-read it all...

We currently have a 5000ap and have been looking at our possible upgrade options, as you say in your first message the 5000ap is great... however other than the machine and the engineers we're starting to go off Xerox quite a bit.

Apparently the 5000ap is being discontinued, so from checking the xerox website (Digital Color Printing : Color Printing Press : Xerox) the next machine up is a 7002... and they don't seem to work. After this it's the Color 800.

Another printers quite close to us has put in an 7002 machine and is having exactly the same issues as you describe... everyone who's had an 7/8000ap machine seem to find them quite good, but these aren't even available any more!

On top of this the billing is absolutely useless! I don't know if you also have to deal with the indian call centre but it really is like banging your head against the wall most of the time. We're talking about quite simple things like incorrect meter readings being used and them not being able to locate cheques (or even bank transfers!) ....this would all be just about ok, however in recent months they seem to be putting machines on stop if they go even a day late of payment. On one occasion they even phoned up (no one who deals with our accounts was available) and spoke to one of our studio guys (who has nothing whatsoever to do with any payments etc) and told him they were going to repossess the machine... you'd think they may threaten this if they hadn't been paid for 3-6 months perhaps, well no, this was because they couldn't locate the cheque that had been sent and wanted the cheque number?!? This is more frustrating since when someone other than myself phones to speak regarding any invoices they'll refuse to speak to them... the whole billing set-up is insane and I'd move to a different vendor purely because of this.

I really wish they'd just sort all this out... like I said the machine/engineers are great, however I'd honestly think twice about taking another xerox machine because of these issues (that's if there were actually any appropriate/working machines in the range to upgrade to).

[franktol]

We have been challenged by Xerox in the Netherlands as we have been experiencing similar problems with Xerox DC8000. As we were losing customers and money we were left with no other option than to cancel the contract.

Now Xerox is suing us and seeking compensation for loss of revenue for early return of the equipment.

History in short: 8000 installed late 2005 works fine for 4 years. Then it starts having two major issues:

1) Software reboot when you don't want to. This means you are losing your settings etc. for all your jobs. To cut a long story short: This was solved after 6 - 7 painful months when they discovered that an unused Appletalk interface was switched on but not connected.

2) Even more serious was that our equipment started to intermittently lose colours, mostly yellow. It would "stamp" the missing colour on a different page. We have been using the 8000 most of the time for printing book covers.

Although perhaps not the same problem, Xerox has been able to drive us crazy as they deny that these problems occur. They even suggest in court that we deliberately manipulated the proofs of missing colors to find an excuses to get rid of the contract. Initially they have been trying everything, which matches the story I have been reading on the 7002 issue. They have swapped the Creo rip and they swapped the whole machine. When we fount the same problem again on the latest version, we just cancelled the contract.

As I am very disappointed in the way Xerox has been handling this and furious that they take us to court to get compensation for a machine that does not work! In case of a class suit action I would be prepared to do my bit.
Anyone familiar with losing yellow on a 8000?