Problems with Ricoh c900

[dgraves]

We are having huge problems with our c900 since install. We are a commercial printer and we are constantly switching different types of digital stock and have problems with the toner sticking to the sheets. We try every type of setting for paper types/ weights etc. to no avail. If we do get a correct setting it is usually after trying 5-10 different settings. Once we switch to a new setting we can't run one sheet to tell if it worked because the temperature doesn't get up to the desired temperature until you run 10-20 sheets. So this can take quite a long time just to run a digital job.

I am wondering of others are having the same issues. Obviously, since they came out with the c901 (that does not have oil) almost immediately after the c900 launch there must be a problem with this model.

Any responses are appreciated. I am very unhappy with this purchase.

[DPRINTER]

well we have so many issues with our machine I dont know where to start. We are in the process of having it removed as we have about 18 service calls per month on this POS.

[dgraves]

How is it being removed? Is Ricoh bringing in the c901? Or is Ricoh taking it back and walking away from it?

How did you get Ricoh to do this?

[NateW]

I second the POS description of the machine. We've had our 900 since last May and have had the toner adhesion problems but we also have laser diodes going bad (same ones multiple times), trays breaking, constant errors with random restarts, fusers needing rebuilt multiple times, streaking, etc and no resolution as of yet. The machine is constantly down for days at a time. We don't even run the machine hard. One shift at about 50,000 impressions a month. Ikons response is to have a Ricoh rep coming out in the next two weeks but I am not holding my breath.

I too would like to hear how you are getting out of this lease. Response would be greatly appreciated.

[Darin1]

I have had issues since the day they installed it last year now as of today they are replacing it with a 901 thay have put about 40000 dollars into this machine to fix and cant big POS if you ask me!!! why do they spend so much to repair no one could answer and the man hours wow now they have a tech fly in to see what he can do. Funny he couldnt fix it before. but anyways my 901 will be here next week.

[Darin1]

we have had 148 service calls in about 7 month

[Happyprinter]

I've spoken with several former owners of the 900 that have turned back their units. When asked how did they manage to get out of their lease, they all have told me that after documentation of all down time and service calls, and loss of revenue, they presented it to their Ikon reps. along with a friendly letter from a law firm to show them that they were tired of the machines not being able to operate properly and Ikon/Ricoh seemed to have a new outlook on their situation and took the machines back. Bottom line, if the machine does not work and you are not getting anywhere dealing with local dealerships or representatives have your attorney write a letter and move up the leadership ladder and see what happens. Believe me, I hate attorneys with a passion, but, in this circumstance, use them!! Do what it takes to get satisfaction. We had a similiar situation with Xerox several years ago. It took many phone calls, a letter from an attorney to finally get someone in their regional office to get them to stand behind a machine which we owned but never functioned properly. Good luck!

[Hemlock]

Ouch! We've had ours since last July and, overall, love it. There's a matrix you have to follow that indicates what settings are necessary for which paper, it's kind of a pain, but not a dealbreaker.

For the record, I was dead set against Ricoh when the powers that be decided to buy it. Happily, my concerns (thus far) were unfounded.

[Happyprinter]

I guess I'd better add to my last post that we ended up buying a C901 from Ikon and have had it for about 4 months know and LOVE IT!! What a great machine. This is from a guy who never cared much for Ricoh machines. We looked very hard at a 900 but never cared for the fuser oil.

[Hemlock]

After suffering through an Oce CPS900 (oil based fuser), I was concerned about what we were getting into. Honestly, the oil is a non issue. Though, if someone offered to swap ours out with a 901, I certainly wouldn't object.