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I had the exact same problem with magenta offset, and mine is brand new - just installed last week!
The tech came out and although we can do onboard registration adjustment, he said that it's about 50% of what he's able to do through his laptop registration adjustment. So he was able to just hook up his laptop and get it corrected, no problema!
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Ive asked my tech regarding a manual color registration adjustment -- however, he stated that it is no longer in his service manual - and that it doesn't work. Can someone post the instructions on how to do the complete manual registration process so that it can be done successfully. Thanks
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