Xerox Vs. Ricoh

[CanarcticPress]

I have been working with a 700 and a 260 for a few years now. Although I have become very comfortable with them it seems that every month there is something going wrong with machines (this is quite frustrating).

We have recently started to lean towards Ricoh's production printers. The One We are looking at is the Ricoh Pro C700EX, from what I have heard they make them seem very impressive, but this is speaking to the rep and that's there job.

How available are customer replaceable parts *within Canada*? (as with xerox toners and color drums are quite often on back order)

How often do the Ricohs go down, and are problems solved quickly?

Ive taken a quick look at the numbers Comparing both 700s (Xerox and Ricoh). Although they are both quite impressive. Ricoh's Rep. claims that no matter what the size or weight of the stock the ppm does not slow down on the C700EX, is this true?

I quite often have troubles matching colors (i do calibrate) from a single print off, pan-tones more specifically on the DocuColor 700 how does the C700Ex compare?

Thank you for your time and knowledge, I cant wait to go to the show room and get my hands on the Ricoh and try it out!

**Any other comments would be greatly appreciated**

[JoshB]

All printers from all manufacturers break. Hard to even suggest if "Once a month" is a lot without knowing the age of the machines or your volumes, but it doesn't sound like a lot.

As to how quickly they get fixed, this probably depends more on your area than anything else. Ask your Xerox and Ricoh reps for customers in your area and talk to them about their experiences.

Many Pantone colors will simply be unreachable from a four color process. Changing printers won't change that -- though gamut will be slightly different, you'll probably be able to hit a couple new ones and lose a couple old ones.

The only thing that sounds "wrong" to me with your situation is back-order parts and toner. There I would throw a fit. You should demand at least one of every commonly replaceable part be stored at your facility, and insist that you have a safety stock of toner at least equal to how much you could burn through in the longest supply delay that you've seen.

[msaeger]

What kind of voulume are you planning on running? what kind of paper weight?

[CanarcticPress]

Our impressions a month on the black are approximately 55K
Our impressions a month on the colour are approximately 27K colour and 14K black

[msaeger]

Are you sure they are taking about the 700ex and not the Pro c720 ?
RICOH Pro C720 Color Production System

The Pro c720 does run at the same speed no mater what paper type you run the 700ex will slow down for thicker paper.

You should look at the Pro c651/751.

RICOH Pro C751EX Color Copier, High-Speed Color Copier

With any brand the speed of parts and service is going to depend on who is doing it. Xerox might be fast in one city and suck in another it's going to depend on the people working there.

If you get a 651/751 you can get the TCRU kit which is a set of all the consumable type parts that you can swap yourself then the tech can rebuild them later.

It's pretty hard to say how often a machine will be down it depends on the customer. It also depends on what you call down. I have places with machines that have six paper trays but their job uses them all with different kinds of paper so even if one tray is out of order they could say they are down where as most places would just use a different tray.

[CanarcticPress]

The Ricoh Rep we are talking too, after taking a look at our numbers is leaning more towards this machine
http://http://ricoh-usa.com/products...2&ptm=features

How does the C900S and the C751EX compare? (from your perspective)

Thank you so much all of you, I really appreciate the extra feedback!

[msaeger]

Which model were they saying you should get? The 751? That link isn't working for me.

Were they talking about the c900 not the 901?

[CanarcticPress]

Ricoh rep's are now say we should get the C900S, and the one they where previously saying that we should get is the C751EX

[RKS]

Why would you want to go to older technology?

[CanarcticPress]

I was not aware that it was older technology, thanks for the heads up! They never did mention this to us, just dropped a email and said that I should take a look at the C900S, on the website looks like a really nice machine (but there is not alot of info about them). Definitely a question worth asking!
Thanks soo much!

Ricoh Pro C900s 90 (color/b&w) vs RICOH Pro C700EX 70/75 (color/b&w) (ppm)