Service replaced EVERYTHING except THE DRUM and no dice. So, everyone is staring at the drum and I see these lines all over it and coating appeared to be missing in places. Service techs had brought a drum with them preparing to replace it. Well, the drum gets replaced and no more density inconsistencies from side to side. Crisp and clean. We suspect that the previous dealer that had the machine put an aftermarket drum in it. It was not even the same color. Furthermore, the service meter had shown a new replace when the machine was sent to us. I seriously doubt that it was replaced as they said. The old drum looked like it was rode hard and put up wet.
Drums are supposed to last 2 million so they say. I highly doubt we'll ever see one last that long since we barely get half what they say we can out of the C6500 drums. So, far, all is good and we'll wait and see if we can maintain the quality. I hope they solved the toner dusting issue as well. We'll see.
hurr-de-durr. All that and it was the DRUM? A >CONSUMABLE<? Sounds like cheapitis. Service manager trying to cut corners? Resetting life counters? Chipping imaging units? Skip the service manager and go to the branch mgr/GM/dealer principal. There's no excuse for all that over a drum.
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Originally Posted by cmitchprint
