freakin' 700!!!

[mojoprime]

ok, so i've been running some 270gsm coated through my 700 for some time now. now, all of a sudden over the past two days, it has started jamming on it.

these are reams that were open and previously running on the 700. and also a new ream. and also another new ream from a different carton.

i know xerox is going to say that it's the paper -- that's what they always say, but statistically, it's very slim that, though the paper is all the same, that paper from several different sources seem to be providing the same result, especially since it was just running fine the other day

anybody have any thoughts? i'm to the point of telling them to come and get it. especially if they give me the paper answer again.

[mojoprime]

UPDATE:

ok, well, miraculously, it will print the stock if i rotate the page and feed it SEF instead of LEF. now why would it suddenly decide not to print it one way???

[adriansto]

Why you dont buy service manual and pws diagnose software tool and see yourself what error appears ?

[mojoprime]

paper jam errors. i get the code and check it against xerox's database.

[adriansto]

paper jam errors. i get the code and check it against xerox's database.

Obviously paper jam errors. But in service manual you see the specific procedures for this kind of errors and what you going to do.
Tell me what errors appear ?

[Ohkwaritek]

Is some of the paper cut short grain? Maybe not, just a thought. We will increase our paper weight if we are getting a lot of jamming on our 800 (even with programming it for short grain). We have to bend the heck out of some stocks to get them to run. Especially paper that hasn't been sitting in a dry area.

We also clean or replace tray rollers (cleaning every few hours in some cases) - if we are getting jams right out of the tray.

Xerox has tried pushing their digital paper on us but that paper is terrible and comes in weights no one likes or wants.

[lfelton]

Ohkwaritek - did I understand you right, your Xerox 800 uses friction wheels to feed paper? I'm not too familiar with that machine, but surely it must use air separation and suction belt feeding like a Canon or a Konica?

[Ohkwaritek]

Yes, friction and also air (which can be increased as needed).

[lfelton]

Wow, that must make it a real PITA when you are feeding light weight coated stocks, how are you finding that? Is that just on the little trays underneath the print engine, surely the high capacity feeder must have suction tape feed or similar?

[mojoprime]

it's a pain, for real. we had an issue with some Wassau 100# coated text we were using and after having to send a ream to Xerox for them to test, we were told the paper wouldn't work in the 700 -- regardless of the fact that we had been using it for at least a year.

i was going to flip if it happened again. and i told that to the tech; the three we have are absolutely excellent. she called, and we're going to get a specialist (her word) to come in and take a look. i mean, i can understand one type of paper maybe changing moisture content or something and no longer working. but now another paper, from a different manufacturer and out of separate cartons from different orders?

that's a little odd.

and i know there's a lot of repackaging of papers under different names, but still...

as an aside, i noticed that the 700 support page on Xerox's site has been replaced with the 700i. the same tech told me after i told her that, that it explains the "fire sale" they had been having on 700s recently. the 700i handles heavyweight paper better; it'll duplex the 300gsm. so, clearly they must have made some changes to the capabilities of the printer in regards to heavyweight, coated paper. i can only wonder if this issue i'm having is somehow addressed in the newer model. or if not addressed, than maybe slightly improved...?