Konica C8000 review and Please HELP!!!!

[csudman]

I would demand they remove the equipment. If you do not feel like trying another KM box - which they should have offered months ago - then demand to have the lease voided NOW. No legal action against you would stand up if you have the service records. Hope you have been shopping equipment because you can now get really aggressive with the competition to have them be the one to remove the lemon.

I hope that is the outcome.

[Emtri]

Right now the biggest issue is a weird magnification issue, the left side of the long side of the sheet is about 2 mil longer than the right side on a 13x19. I CANNOT print anything that is semi tight registration duplexed.

CJ

This wants to make me think that your machine was never correctly set up in the first place. I have no experience with the 8000's but I used to set up the 6500/6501's and 1050's for before they went out on instals. There are alot of steps in setting a machine up which include magnification, restart timing, centering and colour. The fact that your getting such a distorted image makes me thing ether something was incorrectly set up (Service mode settings)
Im assuming this is happening on all jobs/colours/stocks? As for scratching, depending on the types of stock your running, it may just be a reality of that particular stock especially heavy gloss coated stocks

Also as much as of a konica person as I am, your definitely within the frame of mind/business sense were you would want to walk away and go with a new machine.

[csudman]

This wants to make me think that your machine was never correctly set up in the first place. I have no experience with the 8000's but I used to set up the 6500/6501's and 1050's for before they went out on instals. There are alot of steps in setting a machine up which include magnification, restart timing, centering and colour. The fact that your getting such a distorted image makes me thing ether something was incorrectly set up (Service mode settings)
Im assuming this is happening on all jobs/colours/stocks? As for scratching, depending on the types of stock your running, it may just be a reality of that particular stock especially heavy gloss coated stocks

Also as much as of a konica person as I am, your definitely within the frame of mind/business sense were you would want to walk away and go with a new machine.

We are, almost daily, resetting magnification, restart timing, centering. In the service mode.

Today, our 2-3 mil shift showed its head again. Argh.

[csudman]

Ok, Its time.

Honestly here, as that is what I have tried to do from day 1. Konica definitely started selling a machine that was not ready for production when we bought it 9 months ago.(this is still my opinion). That said, they have updated several parts that seem to be making a large difference. Also, the techs are getting there heads around the idiosyncrasies of this machine. I can say now, assuming we continue running the way we are, that the machine is reliably producing high quality work.

It took alot of arguing and head scratching, but in the end KM replaced our c8000 with a like machine(100k on it). From there it took another few weeks to get things ironed out. At this point, I have very little to no skew when I print, Colors are looking great and up time is much better.

Would we buy it again? Today yes, before no. I know that no machine is perfect, everyone will have different tendencies/needs. But we are down to 1-2 calls per week. Most of the time they are small issues regarding color. Nothing that completly stops production, but may hold 1 job up for a few days. I still think the parts wear out to quickly, but our service team has increased the amount of spare parts that are stored on our shelves and that helps reduce our downtime.

FWIW, we did have to battle KM to get to this point(and I would have expected the same from any other manufacture). I understand from there perspective replacing the machine came at a large cost to them. But in the end they made the right decision by us.

Thanks for all the help given in this forum, I'll defiantly try to keep this updated as we continue on.

CJ

[JayDA]

Ok, Its time.

Honestly here, as that is what I have tried to do from day 1. Konica definitely started selling a machine that was not ready for production when we bought it 9 months ago.(this is still my opinion).
CJ

I had one of the first ones, and I totally agree....it was to early for REAL production. I had a bit easier time of it then you did it seems, but I'm glad it's working out for you.

[SDP]

Regarding the C8000, I thought we got a lemon - and I only recently joined Print Planet, but from what I'm reading on this forum, we are experiencing the same issues (good & bad), so I guess I'll have to wait a few months to see if it gets dialed in before we pull the plug. Thanks for all the posts. Tom.

[csudman]

Regarding the C8000, I thought we got a lemon - and I only recently joined Print Planet, but from what I'm reading on this forum, we are experiencing the same issues (good & bad), so I guess I'll have to wait a few months to see if it gets dialed in before we pull the plug. Thanks for all the posts. Tom.

FWIW, were going on about 1 service call in 2 weeks. And, it seems to be getting better.

[SDP]

Thanks! That is good to hear. I hope the same happens for us.
TL