Konica c5501 - error c-6708 after moving

[mattsou812]

Hey Emtri,
Thanks for responding again! It error's out constantly, they never could get it working. They tried replacing ribbon cable, ccd, inverter board. They were going to replace the ipb however they were on backorder and I didn't necessarily want to spend 5k and not be guaranteed it wouldn't be fixed. The last tech basically told me sometimes they're just not fixable. Yeah I still think something jarred loose, I just don't see how moving a machine could cause a solid state board to go out, I could be wrong though. It looks like it took a slight bump on the back left corner, probably what either jarred something loose or maybe misaligned the scanner, not sure. Although looking directly above the scanner into mirror I can see the ccd perfect square.
Thanks

[Emtri]

Does the lamp assembly light up or move when the machine is turned on? Do you know the service history of this machine? Assuming there wasn't some pre existing issue, I too doubt its a board. Have you guys tried reseating all the connectors all the related boards. I would also check the writing from the PCB to the boarded that controls the CCD assembly (if memory serves there should be two?) Back left if your standing behind the machine? (where the tower for the control panel is?) if so there are some boards right under the tower for the control panel that may have been bumped loose. For a machine that only has 170k on it, I assume this machine/issue is fixable

[mattsou812]

The lamp lights up and then moves to the right then back to the left then the screen says "Please wait now adjusting" then goes to code c-6708. The 2nd tech that came out was from Konica and when I setup the service call they said the machine had up until a few months prior a full service contract so I'm assuming it was working fine or would had been fixed under the contract. It however has never had a pm done though. Back left if you're standing in front, on the side of the finisher. If only there was a way to just disable the scanner or skip the auto adjust, it'd probably work fine. I've tried reseating most of the wires on the main boards, I think I'll give it another shot though, maybe missed something first time.
Thanks

[Emtri]

My memory of what parts are in the ccd assembly and so forth is a bit rusty, but it sounds like it is the home prehaps something under the glass was bumped out of place. Usually when a sensor cant find something within X time, it throws an error code. Also if a sensor is disconnected or bad wiring the same thing can occur.

[mattsou812]

Ok, thanks I'll have to trace wires again to double check, would really like to get it working. do you know of a company that buys these and refurbs them if I can't get it fixed?

[Emtri]

There are, I am sure a few in whatever area you are in. Off hand I dont know any companies that go past the local market.