iGen 150

[arossetti]

Let us discuss:
Printers Grow Business, Productivity with Xerox iGen 150 Press / Xerox Newsroom

[msaeger]

722,000 starting price. I'm glad I don't have to fix anything that expensive I can't imagine how picky those people would be

[Craig]

I can't imagine how picky those people would be

Picky.... really! Maybe you don't understand the fact that us "picky people" actually rely on these machines to make a living for us and our employees. Maybe you don't understand that we are only asking these machines to perform like the brochures and sales monkeys lead us to believe they will. Obviously you should only be fixing "office" machines that have pleasing color. You DO NOT have the mentality to be a production service tech. and your ass would be flying out of my door if you were to make a comment like that in my shop!

[bruceprint]

Picky.... really! Maybe you don't understand the fact that us "picky people" actually rely on these machines to make a living for us and our employees. Maybe you don't understand that we are only asking these machines to perform like the brochures and sales monkeys lead us to believe they will. Obviously you should only be fixing "office" machines that have pleasing color. You DO NOT have the mentality to be a production service tech. and your ass would be flying out of my door if you were to make a comment like that in my shop!

Spoken like a person who paid a tad too much for a machine, expecting something more from a copier. It's no surprise that when people pay for something so expensive their demeanor changes. My understanding is that digital is a supplement to offset printing, not a solution. Unless you are a Kinko's shop.

PS. Before buying something next time ask the tech guy first not the sales person.

[billyinlasvegas]

Spoken like a person who paid a tad too much for a machine, expecting something more from a copier. It's no surprise that when people pay for something so expensive their demeanor changes. My understanding is that digital is a supplement to offset printing, not a solution. Unless you are a Kinko's shop.

PS. Before buying something next time ask the tech guy first not the sales person.

Spoken like someone who hasn't seen good digital!

Digital print might be a supplement at some shops, but I've seen plenty of printers that are not only 100% digital but damn good at it.

[msaeger]

So you have no sense of humor I see .

[paulica]

@msaeger - from our experience, we are xerox reps, service and distribution, Xerox offers better support ( technically ) than other manufacturers. But this is based on our teritory. I can understand what you say about picky customers, but from our experience, this generally happens with lower spec machines. Practical example : expecting production performance from an office machine.

At the same time, Craig is also right. Because sales people deliver the expectations, the customer developes his business plans around it. When considering the large aquisition prices, you have to understand that business owners are not very "entertained" by such comments.

For example, we try to avoid certain customers because we do not think that their equipments will deliver their expectations. We try to offer them different machines, but at the same time we try to be fair with them from the start. Also, we never take service contracts from customers that do less than 75% of the resonable volumes for their machine. These are customers that one way or the other will become frustrated with their work, and take it out on the sales and tech representatives.

[Craig]

Spoken like a person who paid a tad too much for a machine, expecting something more from a copier. It's no surprise that when people pay for something so expensive their demeanor changes. My understanding is that digital is a supplement to offset printing, not a solution. Unless you are a Kinko's shop.

PS. Before buying something next time ask the tech guy first not the sales person.

On the contrary, I would bet I know more about a machine than any of the sales people before I buy it, hell half of the service techs can barely find the on/off switch. You see, my bitch is the lackadaisical tech like msaeger, who walks in and the first thing out of their mouth is "it's the paper". Or who thinks any color on a sheet is "good enough".

You see Bruceprint, I have made a rather good business from print, both offset and digital. I know that I can make more money from my market with digital than with offset, is it the end all be all? Nope, but neither is offset. My problem with a tech like mseager would be equal to that of having a Heidelberg tech saying "I can't imagine how picky those people would be" when Heidleberg launches a new press. So Bruceprint, it's the mindset of that tech. that can make or break a shop whether digital or offset. The digital techs need to hold themselves to a higher standard in a print for pay environment.

[JayDA]

Digital print might be a supplement at some shops, but I've seen plenty of printers that are not only 100% digital but damn good at it.

Amen to that...we're 100% digital and wouldn't have it any other way. You better believe I'm "picky" , and I pay dearly for that privilege.

[arossetti]

We are 100% digital and do around $2.5mil a year. Not a big shop but, we are not just a copy shop even though we do not own any iron.