Toner overages by KMBS

[dencen]

Anyone have an issue with KMBS coming back to them after about a year and charging them for exces toner usage usage?

[Mark H]

Dencen,

Well, with all things contractual I would start by reviewing the contract, and then go from there.

Mark H

[Craig]

I bet the bank it is in the contract. Sales monkey probably told you he/she has never heard KMBS (Konica Minolta Bull $hit) actually enforcing it and you signed anyway. Good Luck fighting it!

[kingpd@businessprints.net]

I'd anticipate more and more dealers charging for overage coverage or having coverage stipulations in the future...especially with color devices becoming more predominant everywhere.

[Possumgal]

It's probably with the click charge in the contract, as in this click charge at an estimated this percent average coverage. If any coverage percentage is in the contract, estimated or otherwise, that's the sticky point.

[dencen]

It is in the contract in fine print in the next to last paragraph.However our "sales monkeys" have been doing business with us for many years and there have never been any surprises with him until now.Also the biggest point is that they waited many months to make us aware of this fact instead of early on when the alleged overage would have only been a few dollars,not many thousands of dollars.

[kingpd@businessprints.net]

gotta watch that sneaky fine print...

[Possumgal]

Not a good sign. When companies start enforcing things like this that they let slide previously, especially as in your case when they could have done it long ago, it sounds as if the company is scrambling for revenue for some reason. Either that or they just got a new tightwad in upper management whose focus is on the bottom line rather than the customer.

[arossetti]

We have had 5% increases with a KM dealer for the past 2 years, our first experience with KM. We have had Xerox for 30 years and never had an annual increase. This will weigh in heavily when it is time for us to renew contracts.

[Craig]

Arosetti - It depends on how the lease is structured. My first lease with Xerox I had a variable click rate, real low to start with, but increases 5 to 7% each year. After that lease the clicks were locked for the life of the lease thereafter.