Need help from someone that works in a print shop dealing with customer service

[ondemandbindery]

Thanks Gordo! I will fix that in the AM. I have seen the affects of Assuming on the Printers end in the last 7 days and I would not wish these errors on my worst enemy.... So much information to sift through.

Thanks,

John Weaver

[RGPW17100]

I can help as well. I worked for a Printing Company that was bought out by a larger company. Working for the smaller company as the Production Manager I will use that company as my example. I am working for the larger company but not in a management roll

How long have you been in the business? I have worked in Printing for 25 years
What is the name and location of the shop you work in? Pressworks in Minnesota
How long have you worked there? 9 years
What you like most about the job: Organizing production and getting things done on time and right
What you like least about the job: Mistakes, reruns
What sort of training do you have? Most is work experience have been trained in about 8 different presses and multiple types of bindery equipment.
What are your main responsibilities and duties? Put out fires, manage work flow daily, work production in areas that need help, Press, bindery, digital or shipping
Type of equipment in the shop and what services you offer? SM52 and Indigo 5500 are our main bread and butter. We are short run commercial/ quick printers
Any other information or advice about the industry? I would avoid it because of the uncertainty of its future. I am sure every industry is hurting now but I see with the advance in technology this market will either die or become very hard to get into

[Christine]

Thanks for all the info! It really helped a lot, my teacher was pleased with the advice I passed along, Thank you