Pitstop causing Acrobat to take ~5 minutes to start up

[exify]

When I have the Enfocus folder in the Acrobat\plug_ins directory, Acrobat takes obscenely long to start. Anywhere from 3-7 minutes. When I remove the folder, Acrobat starts INSTANTLY! I never had this problem before, but after I installed a new hard drive, this is what happens.

How can I fix it?

[leonardr]

Unfortunately, you can't .

We've been telling Enfocus since Acrobat 7 that they need to make changes to how PitStop performs at plugin initialization time - but for whatever reason they have been unwilling (unable?) to do so...

[exify]

I never really had this problem before though. Maybe a little 30sec-1min delay, but not this. I can literally open a PDF, go to the bathroom and get a coffee and it still won't be open when I get back.

Is there a way to at least speed it up back to ~1 min delay?

[jameslwilson]

What versions of Acrobat and Pitstop are you using?

I can honestly say that this hasn't been a problem for me, using Acrobat 7.0.7 and Pitstop Pro 08 update 2 on Windows XP SP2.

[republic]

Wow... I don't have this problem whatsoever. Acrobat 8.1.2 Mac + Pitstop starts in 5-7 seconds. I use a quad-core Intel Mac with 10.5.5.

You didn't mention what platform you were on, but I would recommend standard cache and preference-killing maintenance for your operating system and the Acrobat environment. Also take a look at your font environment... I've had corrupt font caches on OS X that do squirrly things like that.

I also notice on mine, Pitstop doesn't *seem* to initialize completely until I choose one of its tools for the first time after launching Acro. At least that's when I get its splash screen. Obviously it's loading something before that point or I wouldn't be able to see any tools to choose.

[exify]

I'm using Pitstop 7.22, and the problem happens in both Acrobat 8 and Acrobat 9.

Windows Vista 32bit, Dual Core PC with 4GB of RAM so that's not the problem. It always worked fine until a recent re-install. I've tried uninstalling and re-installing but it still does the same thing.

I have no clue how to fix it. I have to disable Pitstop completely to even get Acrobat to open in less than 10 seconds.

[republic]

Hmm, sorry... no clue what Vista even looks like, let alone how to troubleshoot such things as fonts, caches and preferences on it. But for my money it would be worth a call to Enfocus to deal with that. As many times as I use Acro in a day, that delay would add to real loss of revenue.

[exify]

Your font suggestion gave me an idea. I disabled EVERY font in Suitcase, and opened Acrobat with Pitstop activated. It opened in ~15 seconds.

This makes me think it's having a problem with the Hoefler Foundry fonts I recently got (Gotham, Mercury, Didot, Whitney). I'm going to activated Adobe FF11 and nothing else to see the response time.

[republic]

Sweet! Good to know some problems are reliably cross-platform.

[exify]

After activating some fonts from Adobe FF11, Acrobat opens in ~25 seconds. Does that seem normal?