Is Pitstop causing Acrobat X to crash all the time?

[leonardr]

Really - because so many Prepress professionals LOVE to work with MSOffice products right?????

Prepress professionals are _NOT_ the target customer for Adobe Acrobat. While we certainly try to ensure that general PDF-related features are useful to that market, it is NOT our target customer base.

The VAST majority of Acrobat customers work in enterprise, government and regulated industries (law, pharma, etc.). It is THESE customers for whom our UI decisions are made.

[leonardr]

Part of a suite and doesn't work like the rest of the CS suite? Oh my! Primary target are the Knowledge Worker, what? It's from the same Adobe "family" that you want to work like a MS product? Really?

While the Creative Suite sells quite well to creatives and others, INDIVIDUAL COPIES (or more specifically, site licenses) for the Acrobat product alone significantly outnumber that. So yes, while Acrobat happens to be part of the suite - it is really a stand-alone product that just happens to be in their box.

[David Milisock]

>As such, we don't want the product to work like CS - we want it to work more like MSOffice.
Well you certainly screwed the pooch on that one!

[gumbylives]

Hi,
I just received this response from Enfocus. Not much I can do apparently.

"Hello,

Acrobat 10.1.3 introduced a change that caused problems with PitStop Pro 10, update 3. These problems were reported to us at the end of April. We fixed these problems as soon as possible in our next release, being PitStop Pro 11 which was released at the beginning of May.

I would advise you to either downgrade to a version of Acrobat 10 before 10.1.3 or to purchase PitStop Pro 11.

Kind regards,"

[michaelejahn]

Upgrade. What can I say. Things change, old things sometimes do not work with new things. We change our code daily in the Sassy Cloudy world at PressWise.

[CruzinCooler]

Sounds like you work for (or have) Adobe or Enfocus. LOL Exactly the same thing Adobe say's every 18 months. Believe me if an computer engineer wants to maintain legacy (and I'm only talking a version or two) they very easily can. But then again there just isn't enough money in that now is there? Seriously, I know and love the newest versions of (almost) everything but now-a-days the bean counters are looking for every reason not to upgrade until it's almost impossible and than some. The catch twenty two is a lot of companies are out sourcing or using freelancer's. Now what ever the freelancer has I suppose you better have it as well. I especially loved it when they are getting out of a "graphics school" and you know they use the latest and greatest (cheaper educational version-isn't marketing great). Trying to explain to them that we try not to support a brand new version of any application for 6 month's (yes we have to test compatibility) is like trying to talk to a quality rep from Quark. Ouch.

[michaelejahn]

@ CruzinCooler ( if that is your REAL name )...

Michael Jahn | LinkedIn

So, yes, I work for software developers. You sound like your frame of reference is to save money and avoid upgrading if you can, nothing wrong with that. This thread was about "hey, I am crashing, anyone know why ?" - the question was answered with, yes, we confirmed the issue, either downgrade Acrobat or upgrade PitStop. Not sure what else to say.

"The catch twenty two is a lot of companies are out sourcing or using freelancer's."

What does that have to do with this ? You either need a new functionality and invest, or you don't.

[CruzinCooler]

Actually I would love to spend money from the company I work for but they always complain about upgrades, again non-printing people making software decisions. And I agree with "You either need a new functionality and invest, or you don't". Now if I could get the owners to read this...