Prinergy OPI SUCKS!!!!!

[PantherMac]

Only Kodak could come up w/ a product that does this:

OPI can't find an image, can't replace, job fails...

Yet, it tells me it managed to find the spot color recipe embedded in the file, that it can't find to do replacement on!

What a piece of ****??!?!?!!!!!!! How do you find the recipe in the file, but not the file?

Sigh.. Thanks for letting me vent.

Something tells me Kodak will issue an update that hides the "found spot color" informational message, to 'solve' that problem....

- Mac

[mattbeals]

Is Kodak still using Helios or did they dump them to come up with their own solution?

[Rob.Morgan]

Mac,

There is a likely a perfectly good explanation for this...
Open your postscript file in a text editor and do a search for the image's name. Close by (or perhaps at the top of the file), you should see a comment line(s) that says %%DocumentCustomColors - this is the list of spot colors contained inside the placed image. This information was put there by the desktop application that created the PS file. If the hi-res file is not located in one of Prinergy's OPI search paths, then it will not be able to find the file to replace it, but Prinergy could still know the list of colors that were present in the file at the time the thin PS file was created by reading these comments.

Is that the only problem or is the image actually located in one of the search paths and the OPI still can't find it? If the image is present in the search path, the OPI comments in the input file correctly formatted, and it still doesn't get swapped in, then you have a case to say it sucks. (But you should still log a case with the Response center so they can figure out the cause. I promise you we won't "fix" it by hiding the info message about the color recipes)

Regards,
Rob Morgan
Applications Specialist
Kodak

[PantherMac]

Dunno Matt, whatever's under the hood for EVO 4.1.

Hi Rob, Thanks for stepping up (takes a pair!)
Yes, Hires DCS files reside in the same folder as the source PDF I'm trying to refine, and I've pointed the workflow to said folder (tried a half-dozen other locations on the Prinergy box as well).

Sorry, but the last case I opened w/ Kodak Response Center (when I had a support contract), was a 3-year old bug when it caught me, that still wasn't fixed.

Check Case ID 048080 if you're really curious. Almost cost us a customer, the graduation pamphlet for a local college was missing type on the plates (present on proofs/Imposed PDF's)!!!!

When is a proof not a proof? When it's just a print-out (as I explained to the monkey assigned to the case, this isn't just about semantics).

We got 6 boxes of free plates to make-up for the printing costs we had to eat (couldn't charge the customer)... Then a year later, I was told that case was dead, it's now a 'feature request'. FEATURE REQUEST?!??!! That the plates look identical to the proof? That's a "Feature Request"??

Sorry man, I know you're not personally responsible, but this is the stuff that makes people like me buy other people's products (and I'm in Rochester!) There was a time when the Kodak brand warranted the premium charged, but in my humble opinion (and likely many other's here), those days were long long ago (6-8 years by my count).

Thanks.

- Mac

[Rob.Morgan]

Mac,

Sorry you had a bad experience with the RC. I can't add any value to that discussion so let's focus on this OPI issue. I suggested contacting the RC because I don't read these forums all that regularly so you will get a faster response going that route.

If you are sure that the paths are correct, then the next thing to check is the input file. What application (and version) created it? I assume it is Postscript, is that correct? If you output it from InDesign or Quark was "Omit images for OPI" checked on or did you place a FPO proxy? The most likely cause of images not replacing (after missing/incorrect search paths) is missing/incorrect OPI comments in the input file.

If you want, you can put your file (or make a new one with just the image) on your ftp site and send me a PM with the details. When I have some time I will take a look at it.

Regards,
Rob

[PantherMac]

Thanks Rob, I do appreciate the offer of assistance (but the job is off press already... )

Process proofs? The customer will never know.
Thankfully double-burning plates still works.


- Mac

[pmhapp]

OPI? I didn't know that was actually still being used in the industry today.

[mattbeals]

More than one would think. I see it used quite heavily at a couple of publishers. But where I do see it out in the wild is with legacy DCS2 files. Otherwise everything is fat PDF/PostScript.

OPI still has a very big role to play though. I guess I'm just weird that way... Much love to Helios!

[PantherMac]

But where I do see it out in the wild is with legacy DCS2 files.

Only way to print a Spot/PMS bitmap that I know of.

- Mac

[Julio]

Try getting hardware problem resolved - even for known issues - the Kodak response center always responds with its your software files....... and thats from an 'expert.'

Only Kodak has 'experts' that fail to solve problems.