I would recommend getting the service contract for the 1st year at least. Prinergy is a great program but it has almost too much functionality. I'm still figuring out new stuff after 3 years. There will be some bumps in the road for the first little while until you get everything customized to suit your shop and your output devices.
In my initial service contract we had one plate change included but I don't know if that is standard or was added in. We no longer have phone support but our parts our covered which is another option to consider.
I'm particularly lucky in the fact that I'm in Prinergy's back yard in Burnaby BC and I get to try out the Beta versions of the program. As long as I give them a run down of the few bugs I encounter I get to ask any sort of weird and random questions of the developers and even suggest stuff. A good trade off.
This forum is a great resource of information as well but problems with the initial set up means downtime, and for the most part you just can't afford too much of that.


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