cust serv w/tech ability - metro boston

[steppy]

We are currently seeking a full-time, permanent CUSTOMER SERVICE/Technical Prepress person for our metro Boston location. In addition to experience in a print manufacturing envrionment, our ideal candidate will be able to identify and effectively communicate technical/production issues to customers and provide solutions.
JOB RESPONSIBILITIES include:
· Intake and preproduction of customer supplied files
· Indentify missing elements, incorrect specifications and potential production issues.
· Determine and evaluate remedies for problem files
· Contact client to discuss options
· Accurately write job orders, specifications and instructions
· Generate technically qualified and accurate production-ready digital files.
· Work closely with all team members to ensure efficient and accurate production.
JOB FUNCTIONS include:
· Front-line contact with sales reps and clients regarding file preparation, job submission, suitability and repair
· Resize, rebuild, prepare and repair files for print production all while ensuring accuracy and quality.
· File preparation using MAC OSX and PC applications including: QuarkXpress, PhotoShop, Illustrator, InDesign and Acrobat.
· Maintain the organization of digital files using established naming conventions and folder structures.
· Work independently under tight deadlines while adhering to company project workflows.
· Transfer files via FTP and email to clients and vendors. Following through to ensure files were received.
MANDATORY SKILLS/EXPERIENCE REQUIRED include:
· Expert knowledge of:
• Macintosh and Windows PC's in a graphic arts environment
• Publishing applications including: QuarkXpress, PhotoShop, Illustrator, InDesign and Acrobat 6.0
• Proper file preparation for various printing methods (offset, digital, photographic, etc.)
· Solid knowledge of:
• Color separations,
• various printing methods
• PDF workflows.
• Typesetting, tracking, kerning with an eye for layout and design
• Electronic prepress environment; including retail, P.O.P and collateral production, printing and font management.
· The ability to develop and share solutions to project-related problems.
· Outstanding customer communication and positive interpersonal skills and the ability to change direction easily.
IF you have these skills and IN ADDITION you are a fanatic about details, highly motivated, an excellent communicator, dependable and have a strong work ethic....we want you!!!!!
This position is an important role for our organization and would be an exciting, high visibility growth opportunity for the right person. We offer qualified candidates an excellent compensation and benefits package in a friendly work environment with easy interstate access, free parking and much more.
Please forward your resumes to: graphicartsjobs@gmail.com