Front End Team Coordinator at Red Sun Press in Boston, MA

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Red Sun Press is a cooperatively-run printing and design company in Boston, MA. We provide offset and digital printing as well as full bindery services for a growing customer base of non-profit organizations, socially responsible businesses and government agencies.

Objective: Coordinate the work of the Front End Team, including the outside sales rep and the Customer Service Representatives, and fulfill CSR duties

Duties include:

Coordination
Coordinate the work of the CSR(s)—including maintaining estimate log and assigning customers to CSR team
Work with Outside Sales Rep to develop sales and marketing strategy and goals
Monitor and evaluate work of outside Sales Rep and CSR(s)
Analyze sales, write sales reports and report to Board
Work with Business manager on budget and sales goals
Work with business manager and front end team on pricing
Write large RFP’s
Produce customer satisfaction and feedback tools

Customer Interaction
Answer phone, email, fax and snail mail inquiries and requests for estimates
Handle walk-ins
Provide written quotes for customers
Includes job planning with production staff and outside vendors
Take all information pertaining to job orders
Assist customers in planning and preparing jobs
Communicate with customers while job is in shop

Inside sales
File all quotations and follow up on quotations
Call old customers to generate expanded sales
Enter new customer information to customer database

Act as bridge between customers and production
Bring in jobs and fill out job tickets (offset and digital)
Check files submitted for orders
Check to make sure mailing lists are received for mailing components
Check proofs before they go out and submit instructions to production when proofs are returned
Make sure shipping info is complete and follow up when jobs are complete
Preschedule work with scheduler
Review job tickets before billing

Maintain Front Office
Maintain sample files, sample rack and paper books

Skills Required
Management and Supervision experience
Demonstrated analytical skills
Demonstrated writing ability
Excellent customer service and people skills
Good math skills
Familiarity with design software
Working knowledge of Microsoft office products
Excellent ability to multitask and work in a fast paced office environment
Excellent attention to detail
Organizational skills
Commitment to mission of Red Sun Press


Skills preferred
Previous experience in graphic arts customer service
Knowledge of offset and digital printing



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