Implementation Specialist at Avanti systems in North America

[JobsTheyWant]

Company: Avanti Computer Systems
Job Title: Implementation Specialist
Category: Computer Software/Information Technology
Location: Canada/US working from home office
Salary: Base plus bonus
Travel Required: Minimum of 75% travel; majority within the US
Security Clearance: Must be able to travel and work in the US and Canada
Work Type: Full time

Avanti provides complete, JDF-certified business management software that runs commercial and in-plant print facilities. In business for over 25 years, Avanti specializes in software solutions for sheetfed, Web, digital, large format, and binderies with integrated modules, extending from the Internet to the shop floor, customer relationship management (CRM) and invoicing.

The implementation specialist is assigned a portfolio of accounts at which to deploy our software. The deployment commitment includes 65% training, 10% project coordination, 15% working with complex 3rd party integrations and 10% consulting.

Activities include developing implementation plans, scheduling and delivering training, and supporting the customer through the implementation process.

The implementation specialist calls upon “self-starter” expertise, to become a product authority, delivering on the expectation to learn new software modules and workflow concepts at a very fast pace. Using this expertise, the implementation specialist will analyze the customer’s workflow and assist them in configuring the software to fit their environment and, when required, drive process change.

The successful candidate will have 3 – 5 years of experience in the following:
• Software configuration and training
• Print management software administration
• Print industry (Web, sheetfed, digital, large format) manufacturing processes
• Print estimating concepts
• JDF/JMF on multiple devices
• Information technology project coordination
• Financial accounting package integration (such as MS Dynamics GP, Peachtree, and QuickBooks)
• MS Excel, Word, PowerPoint, Outlook, and Windows desktop operating systems

The successful candidate will have the following educational background and skills:
• Graduate of a recognized print management program, such as Ryerson or RIT Graphics
• Strong problem solving skills
• Ability to handle and navigate difficult customer situations
• Successfully communicate complex concepts to a diverse audience
• Work well in a team setting
Other skills and “nice-to-haves” for the position include:
• Working knowledge of:
o IIS 5.0, 6.0, 7.0
o Windows Server 2000, 2003, 2008
o MS SQL 2000, 2005, 2008
o Xerox Process Manager and Print Manager
• Train-the-trainer certification




More Information...