Goal setting and performance management

[msramjauny]

Hello everybody!!! I am Salim and a new commer to print planet. I am implementing a performance management system at my company and would like to hear about your experience in this. I am leading a lean implementation and would like to learn more about:

1. What results are you measuring?
2. What type of indicators are you putting in place?
3. What standards of performance have you set for these indicators?

Of course I understand that each organisation is different and the things they set out to achieve are different and goals are closely linked to these.

If you feel like it, you can also drop me a line directly on msramjauny@intnet.mu

Hoping to hear from you all soon.

Salim

[David Dodd]

Salim,

Welcome to PrintPlanet! As you said, a performance measurement system must be tailored to fit the needs of the individual company. However, in general, your performance measurement system should be derived from your business strategy, and it should be designed to measure how well your strategy is performing. This is the basic principle that underlies the Balanced Scorecard approach to performance management. The same principle is also a core part of the hoshin kanri approach to performance management. Hoshin kanri planning is a tool used by many lean organizations. Feel free to contact me directly at ddodd@pointbalance.com if you'd like to discuss this further.

By the way, you might want to also post your questions in the PrintPlanet Lean Manufacturing forum.

Good luck.