Contact with clients during a print job

[maas]

HI Jason

I would not consider allowing such transperancy at our various sites, a typical client does not need to know you have a web break or the stitching line is down when their job is running.

Instead my CSR and BDM teams are tasked with little things like remembering birthdays of clients and taking them out for coffee, lunch or dropping off a cake, organising golf tournaments or a fishing trip for our top 10 clients etc


It is difficult to quantify a relationship and how to improve client service but in general the devil is in the detail and most people respond well to the perks of doing business with you

regards
Maas

[OutSourceD]

This is a RIDICULOUS notion. Why in God's name would you want to do such a thing? The proof is signed off on, you get to work, produce the job and give it to the client. You want to invite a completely uninformed client into the pressroom while the job is being produced so they can ask a bunch of asinine questions, waste your time and possibly interrupt the press run? How obtuse.