Things I wish my boss knew...........
Digital Print is not quick! (maybe for 10 copies but not 100,000)
Brochures cant be designed in 5 mins
The internet is not instant
I have a home to go to at 5.30
Pixies dont work overnight, if the job is not done at 5.30 in the evening it wont be done by magic the next day at 9 when you ask again!
I am not telepathic
If you dont pay the bills I cant order supplies.
Im sure theres more..
Standing right behind me and asking questions or calling me every 3 minutes to inquire if the work is finished will not make it go any faster.
Modern PrePress is CSI: PDF.
Things I wish my employees knew.
1. Work or no work I have to pay the state 19 grand for unemployment ins (1/2 year) your health ins, rent, etc.
2. When no work goes out, no checks come in
3. Poor attitudes only make more work for me
4. When a job gets screwed up I have to pay for it twice
Walk in a boss's shoes, then take cheap shots.. enough said.
I think my boss takes a few cheap shots at me aswell, he makes good money out of me!
Don't think it's cheap shots - 2 side of the fence is all.
My boss bought a machine without even knowing what options it had (ie booklet maker, punches). He bought the only RIP with licensing fees, and the only (standard) RIP that won't integrate with our workflow. And I'm declining to comment on what we pay for clicks.
He likes to "give the company money" by getting small things printed from us but always needs them immediately ("Did you get my job done yet?" "No, what job...Oh wait, the email just came in").
Some of our pricing has always included some "extras" - eg cutting to bleed, other basic stuff, etc. He is SURE we need to start charging even more for that (ie price ourselves out of business). He also thinks we need a barcode system for each individual weight/size/finish of paper. Do the math - that's 10,000's of barcodes to be searching for to scan every time we want to print something.
He also insists on using the most expensive vendors (ie Xerox, Xpedx, "genuine" everything - including paper - for wide format), he buys equipment that's known for being POS, he'll buy something that we can't/won't ever use, etc.
It's not so much two sides of the fence as it is communication, and I think this is an AWESOME subject for this forum. Maybe we should start another thread
The "management can't find their ass from a hole in the ground" problem is age-old and it's everywhere. We don't see it in reverse as much because the lower down the scale you go, the less decision making power you have.
Now, all the problems listed above could easily happen to anyone without a background in printing. For the rest of you, I hope you got a good laugh.
The goal is to get the employees to manage themselves so you can cut costs, etc. If you have bad employees, fire them. There's lots of unemployed people that DO work hard and think, listen, ask questions, etc. You might even find some of them on here. Every second spent micromanaging employees is yet another wasted second, and those add up quickly.
Of all the employees at my company, my boss is the ONLY one without a background in printing, yet finds it necessary to make all decisions without consultation. I bet our vendors' sales teams love him.
Consider the following:
"I'm going to get this machine because it will help with cash flow as well as lower our click charges."
"Our vendor is offering us this machine that will save on monthly payments as well as lower our click charges. Is there anything I should know before I make the purchase?"
I don't know about anyone else, but I've never heard statement #2. I have seen a lot of companies go out of business due to poor purchases made by bullheaded management. I have also seen companies that are owned & managed by knowledgeable operators grow so fast it's scary. I've seen qualified operators take management positions and take a company that was up to its b-b-b-biceps in debt and turn things around so quick it would make your head spin.
But I've never seen the "big boss" style of management accomplish much of anything.
So as far as walking in the boss's shoes is concerned, I would imagine I could ask my employees to work with me to solve almost any problem and I'll bet I could make it happen quickly and efficiently without stepping too far on anyone's toes. Print employees are a pretty damn dedicated group and when management makes jackassy decisions without consulting us and then screams at us because of unforeseen consequences - especially when management can't even see the correlation between their actions and the consequences - we tend to get a bit testy. Then we come on here and poke fun about it and somebody's boss posts a response telling us that "we don't know what it's like". Just remember that every pissed off printer is off somewhere laughing about everything that happened at work today, so I hope the white-collar types around here are doing the same thing.
This thread is like a text version of Dilbert, great stuff!
Do you work at our company Stephen??
Here's an article some of you may find interesting.
Hopefully this is constructive criticism, and your ego can accept it as such. Remember, most employees want a winning team as much as the boss does.
Originally Posted by HPC