Need Service manual for Screen pt-r 4000

[foliart]

Hi, everebody
I just have bought Screen pt-r 4000 with TrueFlow 6.0 Rip.
Could you Please help me with service , instalation manual and user guide for the Screen.
I also need user manual for TrueFlow 6.0 Rip.
Thank you in advance.
email:foliart.net@gmail.com

[VladCanada]

That sounds like: " Hey, Screen Service fellas! Could you give me your piece of bread (and butter on the top) for free?"
I could understand your asking for User Manual, but Service docs... hmmmm

[Ritter]

In response to vlad:

I believe you should have a copy of all these manuals and technical data when you buy equipment from the manufacturer. You buy the machine not the service to fix it. The way things work now it is in the interest of the vendor to provide a machine at a lower cost that will break so that it can profit on the repair service and parts. It is also anti-competitive in nature keeping 3rd party repair services and independent repair personnel out of the market.

foliart,
good luck but you most likely won't get your hands on what you are seeking.

[foliart]

Hi, The Screen yhat I have bought is used one .
model pt-r 4000. year 1999.In Bulgaria there is no so many CTP Screen also there is no educated technitions with so mouch practis. So I am asking for some help here if you have survice manual you can fix a lot of problem by your self or even in dificult problem only with phone support.
Regards Krasimir Georgiev

[zombie]

I have never seen a Screen service manual in PDF format. All of them are printed, with the name of the service engineer written on it + a serial number. But I could be wrong.

You have Screen service in Bulgaria, but, of course, they'll ask you a lot of money for installing the machine.

Regarding TrueFlow user manual, I'm sure it exist on the installer DVD.

[VladCanada]

In responce to Ritter:
<<You buy the machine not the service to fix it.>> - that's your words !!!
When you buy your TV of dishwasher - do you get Service Manual by default?

[Ritter]

No, and that is the problem that I am arguing. One should have a copy or at the very least have access to it on the company's website. Most people won't or can't repair circuitry but those like myself can and do. In my mind the more expensive or unique the piece of equipment the more open the documentation should be. Take for example a laptop. In reality just about any average joe with a hex screwdriver can change out a hard-drive but the company selling the laptop would rather markup a part that can be easily acquired elsewhere and require a technician to install it and profit. Profit isn't a bad thing but you should have the freedom of choice. I realize this is against the grain of the theory of specialization. Information is power and the owner should be empowered not restricted. If you buy a $100,000.00 or a $100.00 piece of equipment you, the owner, shouldn't be kept in the dark.

[zombie]

Ohh, well, but:

User manual - it is designated for users
Service manual - it is designated for service engineers

In other words, User manual must contain infos on how a person must operate a machine, Service manual must contain infos on how a qualified service engineer must diagnose/repair a machine. And both user and service engineer must bring profit to their respective companies.

I've seen a case when a "smart" operator had access to a service manual. Just to save some money for his company, he attempted to solve himself a "914 Error - Call the service". Finally, he totally screwed up the CTP unit.

P.S. I'm not a service engineer, only a lazy prepress manager.

[VladCanada]

As forum users worldwide put their AGREE and HOW MUCH they agree mark, mine is : +100! with you, Ritter
In my opinion, the Company has to have Service Centers as a part of the image (or the best face) of the Company at the market.
That's wrong idea to force the Service to be profitable, but that's the reality. And that's why the price of equipment is so high - service expenses are included in the price for warranty period. And that should be 1 year as minimum!
Price 225 -250$ per hour (even if the serviceman drives the car to the Customer's site) can push a user to find other ways to save some money.

[ansoft]

Dear Mr. Georgiev. the Screen representative in Bulgaria is Valkanov Trade Company. Check the Screen site. As I know there are a lot of CTP's Screen in Bulgaria and they are very experienced guys. They maintain our Screen PT-R8300 in Macedonia. I am very happy with them.
Regards