Hp z6100 EEROM RESET PROBLEM

[gavs34]

Hi
I have a printhead restart printhead install situation after replacing the printhead at fault....trying to do an eerom reset and the submenu is missing number 11. EEROM reset?? What am I doing wrong?? Please help I am desperate.

Gavin

[Cliff]

sorry for the delay,..

Perform an EEROM Reset as follows:
1.
In the Service Tests submenu, scroll to “1 EEROM Reset” and press Enter.

A message will appear on the Front Panel advising you that all user information/files will be
removed. If you would like to proceed select Yes or No by using the Up and Down keys and press
Enter to confirm your selection. If you select No, the process will end at this point.

If you select Yes, the Printer will begin the process to reset the EEROM and the following messages
will appear on the Front Panel:
•
Starting Sausalito.
If there is a failure at this point, the Front Panel will display System Error Code 01.0:10. For
more information on troubleshooting this error code, refer to page 47.
• Starting NVM.
• Setting default config.
• Restoring tubes state.
If there is a failure at this point, the Front Panel will display System Error Code 79:03. For more
information on troubleshooting this error code, refer to page 72.
4.
Once the EEROM has been reset, the following message will appear on the Front Panel. Press any key to continue.

NOTE: After rebooting the Printer, make sure you select Printhead replacement through the
Front Panel in order to launch the Printhead calibration.
5.
Once the process is completed, OK will be displayed on the Front Panel.