HP Z6100 60" printheads problem, it's urgent!

[joegmoreno]

Good morning, I speak Spanish so I will explain quickly.

I've been printing without problems until they started out a few lines, printing stopped and asked for a print head.

I went to the options to check the head that was PK-LG I think it was, I got it when I put it and took it back, told me that he was preparing the printing system, is being cleaned in 4 steps and when at the end of the fourth, passing the photos, print heads are full of ink.

I have cleaned, relocated, changed the order, and always ends the same ...

I need help, thanks !

[joegmoreno]

The maintenance cartridge it's new and the inks are original.

[Stressed]

There appears to be a clear film over the printhead - make sure print head packaging is completely removed.

[joegmoreno]

There appears to be a clear film over the printhead - make sure print head packaging is completely removed.

No no, the printhead don't have anything... They're 1 year old.

I think that's the problem have more difficulty hehe

[M&M Displays]

Very strange, it sure looks like the print head is wrapped in the plastic it ships with