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I was wondering if someone could help me. I need to update our Macs to 10.6.8 so that we can upgrade to CS6. I did this on one machine and fixed the Java issue, but I still can't open the pdfs, impositions, or Job Folders through Prinergy. I can mount all volumes no problem. When I use Prinergy...

I'm wondering if someone might know why I'm getting a big space between the time and where the color info starts. (see screen shot and variable mark), and if so, how can I fix it? Thank you.

I am going to have to add another tape to our library, but I'm not sure how to go about this. I am using RSM with a Qualstar jukebox which archives to both an "Onsite" and "Offsite" back up tape. I physically injected the new tape into the jukebox, but am not sure how to allocate it to the...

Is there a way to upload a .job or .pjtf file in Insite and have it import into the job. In Insite I noticed that only the "Refine" and "Workflow" process templates show up, but not the "Import" process templates. Is there a way to get these to show up in Insite?

I have an Epson 9880 printer and would like to know how others are disposing of the maintenance tanks. I found info on other Epson models as far as reusing them by replacing the pads and resetting the counter. Does anyone know where I can get a maintenance tank recycling kit for my 9880?

Is it possible to output PDF files at 200%. I know you can print a postscript file at 200%, but due to the size of the file it can take a while to rip. (postscript file is 1.4 gb)

I am trying to create a calibration curve for our 40" press. I had the pressman print the P2P25 target. I then brought that data into IDEAlink 1.1, which gave me Output Curve Set. My question is where do those numbers go? Would that be the Target curve or the Current curve. I feel stupid for...

I recently had a problem with a PDF file that I exported from InDesign 4. It was a PDFX4 file and had some type not lining up (see attachment). When I made the file again with the "Create Tagged PDF" box checked, it seemed to fix the problem. Does anyone know why this might happen? Just...

Use this rip carefully. I've been having a problem with fonts, the plates didn't match up to the lasers. Will switch back to CPSI. Don't know what else to do. Also thinking about going back to making postscript files instead of exporting PDFs.

I have a complex file with transparency, so I exported a PDF-X4 pdf file (unflattened). When I send it to the platesetter it loads the plate and starts imaging. Then it just sits there and does nothing. I have to cancel it and waste a plate. When I export a PDF-x1a file it goes through. Guess I...

I have a 22x28 poster that was created in InDesign on a 11x14 page size. When I group the elements and enlarge it 200%, the tracking is off. It looks as though the tracking isn't enlarging proportionately. Is there a way to export a PDF at 200%, so I don't need to enlarge it in InDesign? I know...

I would like to get some feed back as to what rip people are using for Prinergy and why: Adobe PDF Print Engine or Adobe CPSI. Any recommendations?

The other day, I got a PDF file from a client, and it was created with RGB images and an ICC profile. When I brought it into Prinergy, it was converted to CMYK, but the CMYK values in the boxes changed. The images looked OK. I get files like this every once in a while. I have to save them as PS...

I recently tried to upload a file via InSite and it failed. Now whenever I log into InSite, I get the following message (see attached). When I click OK, it works fine, it's just annoying. How do I get rid of it?

I'm just starting to use Preps Ganging and when I drag one of my existing marks or smart marks onto the sheet I get the following error message (see attached). In the preferences I have it pointing to the Araxi Preps volume where all of my templates and marks reside. I don't know why it can't...

I'm performing a stripe test on my plate processor. Does anyone know the correct duration to stop the plate? I believe it's 3 minutes but the brushes didn't take much off the plate. I'm thinking maybe it should be 5 minutes.

Whenever I try to open Trap Editor or Trap Viewer in Acrobat 8, I get the following message: An error occurred while trying to render the current page in Kodak Trap Editor. Has anyone else had this problem?

Does anyone know how to prevent the Trapped stamp from appearing on the LoRes proofs downloaded from InSite. Also, the stamp is quite large, so in some cases, the client is complaining that it is covering some of the copy.

I downloaded the individual updates for Prinergy that will bring it up to 4.1.2.6 from 4.1.2.2.57. I am hesitant to start updating, as I haven't done it before. Is there anything I should know about updating before I start or is it just a matter of double clicking on the update and following the...

I just recently updated java on my iMac running leopard and now my keyboard shortcuts don't work for Prinergy. Also the vertical lines that separate the columns not longer appear. Strange. Is anyone else having a problem. It's not a huge problem, just annoying.