Standard Finishing
4OverXerox

Announcement

Collapse
No announcement yet.

Putting the customer at the center

Collapse
Canon
X
Collapse

  • Putting the customer at the center

    An interview with the Managing Director of Enfocus
    Some of our members may be aware of changes at Enfocus during this year. As change happens, staff turnover occurs and some new faces emerge. Such has been the case at Enfocus, however the one constant is their ongoing customer support, evident on PrintPlanet posts and by their own, internal customer support. At PRINT-17, our staff had the chance to meet the new Managing Director, Wim Fransen, and discuss his customer-centric focus.

    No stranger to the industry, Fransen worked with Enfocus’ parent company, Esko, for 22 years prior to joining Enfocus this July. We found him to be quite knowledgeable about the nuts & bolts of Pitstop and Switch. This is not surprising since previously, he was Esko’s director of Interactive Applications Software Products, where he headed a team of managers and engineers for packaging design and pre-production applications.

    Fransen related that PRINT was a fantastic opportunity to meet customers and partners, and proved to be the perfect place to kick off their customer-centric focus. “Visitors to our booth really want to build a personal relationship and look us in the eye—trust is the essence. Whether we were talking to the press, influencers, customers or prospects, we put all our cards on the table—no hidden agenda. This paid off at PRINT: the conviviality at the booth spoke volumes. It was time well spent, and allowed a deeper understanding of customer needs.”

    Printers need to continually produce high-quality output and use solutions that provide the most efficient uptime and maximize profit. To this end, Pitstop has added features that allow a user to establish action lists for a specific customer or a particular job. This is an intelligent form of PDF that acts as a Quality Control tool that can automatically make corrections. Switch also has additional features and is fully capable of integrating with other workflow and MIS tools. Fransen says, “We invested heavily in demos at the show and our integration partners were on-hand to show customers key features for tailoring to their own, individual needs.”

    About PRINT-17, Fransen continued, “It was a great atmosphere, and judging by the feedback we received, our industry reputation and our level of quality has been fully endorsed.” After the show, he will visit customers at their plants to learn more about their needs.

    Not only tech savvy, Fransen is also very personable. He told us that his experience and knowledge will help drive innovation and development across Enfocus products.
      Posting comments is disabled.

    Categories

    Collapse

    Latest Articles

    Collapse

    • How CHILI’S New Illustrator® Feature Plugs Into An Increasingly Automated Future
      MyWildIrishProse
      By Sean O'Leary



      As 2019 kicks off, CHILI publish will begin rolling out a new Illustrator Plug-in for its Universal Graphics Engine platform. That news is bigger than it sounds at first.

      The “native AI document conversion utility” is particularly targeted to the packaging and label industries, which, due to the greater complexity of their graphics (and the incorporation of large numbers of vector components), have historically favored the Adobe Illustrator®...
      02-01-2019, 10:26 AM
    • Why Ever Would You Want to Automate?
      noelward
      by Noel Ward, Editor@Large

      Why ever would you want to automate your operation? After all, it seems far too complex, costs money, involves a lot of your people, will absorb significant time, and you figure you probably don’t need it. And then you run out of excuses.

      I used to work with a guy who had some 20-odd years in printing and packaging behind him. He insisted that every shop he went into had a superbly lean and extremely efficient workflow and spectacular MIS. He...
      01-09-2019, 02:50 PM
    • Can Reality be Printed?
      noelward
      By Noel Ward, Editor@Large

      The title above is not intended as an existential question, but as the relevance of print continues to evolve it is worth consideration. Of interest here is a technology called Augmented Reality and its relationship to print. Is there one?

      Definitely. At PRINT 18 I gave a presentation entitled “Is AR the Resurrection of Print?” which much to my surprise drew a standing-room-only crowd and has since generated numerous phone calls about this...
      12-20-2018, 10:37 AM
    • Ultimate’s Red Hot Technology Breakthrough Award: New Dimensions in AI
      MyWildIrishProse
      Sean O'Leary

      In 1989, the Berlin Wall came down, the Little Mermaid swam into our hearts and desktop publishing was a fresh new thing. Platforms like PageMaker, QuarkXpress and Photoshop were still novel and the PDF protocol was a future gleam in Adobe’s eye. But as I was writing this post, I discovered that another event took place in 1989 that surprised me: Ultimate Technographics launched the original version of its signature Ultimate Impostrip® digital imposition software....
      12-18-2018, 06:48 PM
    • Is Your Business Synced?
      noelward
      By Noel Ward, Editor@Large

      Many printers I talk with say they worry that some jobs may be handled without the attention to detail they claim is part of their company culture. Ensuring that such care is taken is not always an easy task, especially once a job leaves prepress and lands in production. Sooner or later, almost every print business owner I talk with shares tales of how colors have been wrong, how press operator time per job is more than expected while press uptime and reliability...
      10-19-2018, 02:27 PM
    • Canon USA’s Gamut Destinations Exhibit Is A Mini Vacation With A Message
      MyWildIrishProse
      by Sean O'Leary

      I have been to more trade shows than I can (or want to) count at this point, so I think it’s accurate to say it takes something special to get my attention. At Print 18, there was no shortage of exhibitors willing to deploy loads of money and creative resources in an effort to somehow translate their corporate mission via the unwieldy medium known as the trade show booth (an esoteric and challenging art form indeed). But as has always been the case, funds expended...
      10-15-2018, 06:00 PM
    Working...
    X