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  • #16
    Originally posted by Windward View Post
    Envelope printing is not as easy as it might be. Even though the V180 has a page size for #10 envelopes, it doesn't work. Trying to use the V180 #10 page size causes the machine to hang with no error message. You have to create a custom page size in the V180 and send your file with the same size specs.

    Hopefully, we will be able to find solutions to these issues without constant workarounds.

    If you are using the three parts tool for envelopes out of tray 6 or 7 I've noticed that the smaller part meant to push down the little black level that signifies that there's paper in the machine sometimes lifts up (its not heavy enough) and so that can trip your printing. Otherwise, try using (or not using) a custom paper size with a custom paper settings as it makes loading much faster and there's never a paper size issue with Fiery (think 700 with the 9.50 coming across as 9.49 or 9.51).

    To me this sounds like a Fiery bug that requires YOU (please do) to call the hotline and escalate the issue.

    Watch this video for setting up envelopes... https://youtu.be/zlm76zsvOfc

    Let us know how this works out!

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    • #17
      Originally posted by Shaare View Post


      If you are using the three parts tool for envelopes out of tray 6 or 7 I've noticed that the smaller part meant to push down the little black level that signifies that there's paper in the machine sometimes lifts up (its not heavy enough) and so that can trip your printing. Otherwise, try using (or not using) a custom paper size with a custom paper settings as it makes loading much faster and there's never a paper size issue with Fiery (think 700 with the 9.50 coming across as 9.49 or 9.51).

      To me this sounds like a Fiery bug that requires YOU (please do) to call the hotline and escalate the issue.

      Watch this video for setting up envelopes... https://youtu.be/zlm76zsvOfc

      Let us know how this works out!
      I never have issues running #10 envelopes on our 2100, I will get both high cap trays filled with it. Takes about 45 mins to run 2000 envelopes full colour. As per your video, I have the envelopes flipped the other way, flap down and away from me. Only time there is a jam is when I did not load it correct, envelopes curled up. This only happened during one job and when I realized what was going on I never had the problem again. Smooth sailing with #10 envelopes.

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      • #18
        You would want to use a custom paper settings and custom paper size, works like a charm see this https://youtu.be/zlm76zsvOfc
        For Quark, escalate it to Second Level ,... Quark had this problem before with Fiery drivers they just keep having regression issues... or simply save as a pdf to a hot folder and manage it in Command Workstation. Remember to specify 'Let Printer Manage Colour! ;-)
        I work with the Versants a lot, and people coming from a 700 usually express 'wow!' in some form or other. Its really a good stable machine. No fuss!

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        • #19
          Send me your contact details please and I am happy to have somebody look into this.

          Thanks
          Matthias

          Comment


          • #20
            We had X700 as well and switched to V180 (with EFI Fiery rip) about 2 months ago. Here is our summary:

            - When it actually starts printing, it is indeed quicker than X700. But when the printer is in sleep mode, it takes about 5 minutes till it warms up and starts printing - way longer than on the X700.

            - Front/back registration is indeed better, the SIQA works well. Duplex for 300 gsm paper is nice feature that the X700 didn't have.

            - Getting quite a lot of paper jams with Xerox recommended paper (eXpression) when printing from Tray 5 (the printer takes as many as 3 papers at once and then the jams happens).

            - Just like you described, we had few occasions when the printer just became stuck - it was sent a job from CWS, said it was warming up, but never actually started printing. Shutting it down was the only solution.

            - When printing from application (Indesign, Photoshop, Acrobat), the application's feature "scale to fit" doesn't actually work! It only scales the document to the exact size of selected paper, and it doesn't take into account that it can't print the whole paper (the ~3-4 mm border). So if you have some text in the edges of your document, it just wont be printed. We've been told to use the drag'n'drop to CWS method and use the "Scale to fit" within the properties of the job, but that doesn't solve all the situations (for example it doesn't work on JPG). But most importantly, even that solution doesn't work properly, because it ignores the "lead edge" border which is ~4-5 mm and hence you will still have some missing text/graphics that was close to the edge on the final print.

            And we are still fighting a bit with the output profiles / calibrations... If we used the default output profiles with default calibration (that means none i suppose), the results were too dark. The simplest solution was to change each job's properties to 95% brightness and it results were satisfying.

            But obviously, we wanted to do regular calibrations for these output profiles. So we measured the targets and that indeed helped with the overall brightness of the images (so we put it back to 100% brightness as default). However, I feel like the calibration is clipping highlights and shadows. As if it can't print below 10% gray or above 80-90% black. Not sure where am I doing something wrong.


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            • #21
              We have a V80 and also get that situation where the machine says warming up and never prints. Very random when it does it but we found if you open and close the front door on the machine it it starts printing. I asked a tech and he said they are aware of it but no solution, just something not waking up correctly.


              Your problem with the scale to fit I wouldn't really see as being a problem. I don't think the machine can adapt to the 3-4mm around that it cannot print as this margin can change depending on circumstances. The way they have it set up I find is best. If printing from acrobat i tell it to scale to fit in that and then in CWS tell it to reduce to 98%.
              Last edited by pippip; 10-13-2017, 03:11 AM.

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              • #22
                Thanks for the tip on how to "unfreeze" the machine when stuck.

                About your solution for scale to fit. Well, yes, that is a solution/workaround... but coming from X700, we were used to different behaviour. If I were sending A4 on A4 paper from acrobat and told it "Scale to fit", it would automatically take into account the unprintable margins and scale it to 96%. V180 would scale it to 100% and I would have to adjust the percents manually.

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                • #23
                  Sorry, I thought you ment in the "scale to fit" on the actual Fiery, didn't realise you ment in acrobat. Now that you say that our HP laserjet does account for the margins in acrobat, but not the Xerox as you mentioned. I would have thought that was something in the print driver that could be set.

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                  • #24
                    Yes, every other printer I ever worked with had this feature. We actually had a Xerox technician look into this and there is a workaround by editing the PLD (not sure if I remember the name right) files of the printer driver, where you have these margins defined. For VP 180 it is actually defined as 0 by default, so the driver doesnt know how big the unprintable margins are. But of cousre, once you update your driver, you will also lose this "hack". We've been told that this is actually a feature and not a bug...but I don't understand it

                    Also one more problem with the PC (win10) driver is that if we download and install the latest version (5.0.30), once you shut down/restart your computer and try to print from a certain app (usually photoshop), it comes up with a warning dialogue that the printer is not verified and whether you want to download the drivers. You only have two options:

                    1) cancel - and you are unable to print from photoshop as the print dialogue doesn't show up
                    2) allow it to download the driver - but then it gets the old version 5.0.21 from somewhere....

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                    • #25
                      Originally posted by donster View Post
                      Thanks for the tip on how to "unfreeze" the machine when stuck.

                      About your solution for scale to fit. Well, yes, that is a solution/workaround... but coming from X700, we were used to different behaviour. If I were sending A4 on A4 paper from acrobat and told it "Scale to fit", it would automatically take into account the unprintable margins and scale it to 96%. V180 would scale it to 100% and I would have to adjust the percents manually.
                      The J75, V80 and V180 handle this situation in the same manner. The design of this by Xerox is correct and I do not understand how you could have a problem. What you are suggesting is that the image is transferred to the max printable area of the sheet, let's say 8.5 x 11" document to 13 x 19" sheet. But since the edge deletion per edge is not uniform (3mm, 3.5mm, 3.5mm, 4mm), you are ACTUALLY proposing the 8.5 x 11" image is enlarged to the printable area which is physically offset. The Xerox engineer who came up with the solution is correct. You should just get a calculator out and figure if you want to print the job at 122% or 232% or what have you, if it is REALLY that bothersome.

                      Comment


                      • #26
                        I'm not sure what you mean with "... printable area which is physically offset" (could be because I'm not native english speaker).

                        You say, you don't understand how I could have a problem with this. Well let me give you an real life example that happends on daily bases:

                        A customer brings a photo with his signature in the edge of the image and says "print this on A3 paper". He has no idea about aspect ratios and things like that. What he wants is A3 paper with his photo on it as big as possible. So what he may get (depending on his photo's aspect ratio) is A3 paper with 3-4mm borders on two sides (where the printer reaches the maximum printable area) and for example 2cm borders on the other two sides (because his photo's aspect ratio was different to the A3 paper). On X700 I would open the photo in Photoshop, tell it to "scale to fit" and print. He would be happy with the result, because it is what he wanted. On V180 if I did the same steps, the margins would be still the same, but the photo would actually be missing few milimeters (including his signature), because the printer didn't take into account the unprintable margins. And this is a problem, atleast for me and jobs I do. I have to manually adjust the dimensions for print to make sure that 1) the photo gets printed as big as possible within the paper and 2) nothing of the image gets lost - no cropping. More steps needed, as compared to just clicking "scale to fit" and not having to worry about anything.

                        And as I already mentioned - even the "scale to fit" within job properties doesn't work correctly, because it doesn't take the lead edge into account and in the end, you are still missing piece of the image. Hardly can be called "scale to fit", since it doesn't fit.

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                        • #27
                          If I have a customer that needs something printed with close to the edge details I just print on SRA3 sheet and trim. I really can see how a suitable scale to fit "printable area" could be created, never had it on our DC242 either. The margins can change depending on stock and machine setup so a fixed setting just wouldn't be doable without massive margins.

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                          • #28
                            Originally posted by donster View Post
                            I'm not sure what you mean with "... printable area which is physically offset" (could be because I'm not native english speaker).

                            You say, you don't understand how I could have a problem with this. Well let me give you an real life example that happends on daily bases:

                            A customer brings a photo with his signature in the edge of the image and says "print this on A3 paper". He has no idea about aspect ratios and things like that. What he wants is A3 paper with his photo on it as big as possible. So what he may get (depending on his photo's aspect ratio) is A3 paper with 3-4mm borders on two sides (where the printer reaches the maximum printable area) and for example 2cm borders on the other two sides (because his photo's aspect ratio was different to the A3 paper). On X700 I would open the photo in Photoshop, tell it to "scale to fit" and print. He would be happy with the result, because it is what he wanted. On V180 if I did the same steps, the margins would be still the same, but the photo would actually be missing few milimeters (including his signature), because the printer didn't take into account the unprintable margins. And this is a problem, atleast for me and jobs I do. I have to manually adjust the dimensions for print to make sure that 1) the photo gets printed as big as possible within the paper and 2) nothing of the image gets lost - no cropping. More steps needed, as compared to just clicking "scale to fit" and not having to worry about anything.

                            And as I already mentioned - even the "scale to fit" within job properties doesn't work correctly, because it doesn't take the lead edge into account and in the end, you are still missing piece of the image. Hardly can be called "scale to fit", since it doesn't fit.
                            Sounds like you just need to make a template in Photoshop for the correct print settings.

                            I explained the issue perfectly in my prior post. The edge deletion on these printers is not uniform, therefore if the machine were to maximize the image to printable area, you would have an offset image on the sheet.

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