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Getting double clicks with 13 x 26 sheet on V3100

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  • Getting double clicks with 13 x 26 sheet on V3100

    What is everybody else with a V3100 0r V180 seeing. I am getting charged for twice as many click as what I actually ran. I don't recall seeing any documentation on this.

  • #2
    That's the way it is on my Ricoh ProC9100 as well. I believe anything over 13x19 gets a double click charge, and definitely banner sheets.
    Tom M Ricoh ProC9100

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    • #3
      If all the contracts are similar for Xerox look at the EXTRA LONG PRINTS section in the Terms and Conditions of the Lease Agreement. That's where the click amounts for long prints are for my V180.

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      • #4
        That is why I am asking as I see no mention that 1 Extra Long Impression is counted as 2 clicks.

        There is an extra charge for Extra Long Impression but no indication that, that is is actually doubled per impression.
        Last edited by DYP; 08-03-2018, 01:49 PM.

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        • #5
          Here's how my Extra Long Print Section Reads

          "7. EXTRA LONG PRINTS. The following Equipment model(s), V180P may now, or in
          the future, have extra-long print capability, which is the ability to produce a print that is
          longer than 491mm. Maximum print length may vary by model. The meters for
          Equipment with extra-long print capability will register the following, as applicable: (i) for
          impressions greater than 491mm, up to and including 661mm, the Extra Long
          Impressions meter will register two (2) prints for each such extra-long print, in addition
          to registering one (1) print on either the Color Impressions meter (in the case of a color
          print) or the Black Impressions meter (in the case of a B&W print); (ii) for impressions
          greater than 661mm, up to and including 877mm, the Extra Long Impressions meter will
          register three (3) prints for each such extra-long print, in addition to registering one (1)
          print on either the Color Impressions meter (in the case of a color print) or the Black
          Impression meter (in the case of a B&W print); (iii) for impressions greater than 877mm,
          up to and including 1,083mm, the Extra Long Impressions meter will register four (4)
          prints for each such extra-long print, in addition to registering one (1) print on either the
          Color Impressions meter (in the case of a color print) or the Black Impression meter (in
          the case of a B&W print); and (iv) for impressions greater than 1,083mm, up to and
          including 1,299mm, the Extra Long Impressions meter will register five (5) prints for
          each such extra-long print, in addition to registering one (1) print on either the Color
          Impressions meter (in the case of a color print) or the Black Impression meter (in the
          case of a B&W print)."

          Mine has a click rate listed for the extra long impressions that are a different meter.

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          • #6
            Was that in your lease agreement?
            No wording like that in mine.

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            • #7
              First two pages have pricing for the machine and meters. The pages after that have the fine print terms and conditions.

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              • #8
                Originally posted by batprt View Post
                Here's how my Extra Long Print Section Reads

                "7. EXTRA LONG PRINTS. The following Equipment model(s), V180P may now, or in
                the future, have extra-long print capability, which is the ability to produce a print that is
                longer than 491mm. Maximum print length may vary by model. The meters for
                Equipment with extra-long print capability will register the following, as applicable: (i) for
                impressions greater than 491mm, up to and including 661mm, the Extra Long
                Impressions meter will register two (2) prints for each such extra-long print, in addition
                to registering one (1) print on either the Color Impressions meter (in the case of a color
                print) or the Black Impressions meter (in the case of a B&W print); (ii) for impressions
                greater than 661mm, up to and including 877mm, the Extra Long Impressions meter will
                register three (3) prints for each such extra-long print, in addition to registering one (1)
                print on either the Color Impressions meter (in the case of a color print) or the Black
                Impression meter (in the case of a B&W print); (iii) for impressions greater than 877mm,
                up to and including 1,083mm, the Extra Long Impressions meter will register four (4)
                prints for each such extra-long print, in addition to registering one (1) print on either the
                Color Impressions meter (in the case of a color print) or the Black Impression meter (in
                the case of a B&W print); and (iv) for impressions greater than 1,083mm, up to and
                including 1,299mm, the Extra Long Impressions meter will register five (5) prints for
                each such extra-long print, in addition to registering one (1) print on either the Color
                Impressions meter (in the case of a color print) or the Black Impression meter (in the
                case of a B&W print)."

                Mine has a click rate listed for the extra long impressions that are a different meter.
                I have the same verbiage in my lease for my V180P. It's honestly a pretty good deal, didn't blink at the cost per 13 x 26" because it's such an easy sell.

                Comment


                • #9
                  Does it gripe anyone else that they started charging extra for this? On our C75 13x19 is the same price as 8.5x11. Then on our 2100 8.5x11 is one price and then anything larger up to 26" is a little extra. Seems like things are trending up, but with technology they should get cheaper. Like televisions.

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                  • #10
                    Originally posted by kdw75 View Post
                    Does it gripe anyone else that they started charging extra for this? On our C75 13x19 is the same price as 8.5x11. Then on our 2100 8.5x11 is one price and then anything larger up to 26" is a little extra. Seems like things are trending up, but with technology they should get cheaper. Like televisions.

                    Do you really wish to be charged on a true/accurate variable toner usage model – or not be on a click model and fend for yourself?



                    Stephen Marsh
                    Comments are personal and my views may not be shared by my employer or partners.

                    Comment


                    • #11
                      Originally posted by kdw75 View Post
                      Does it gripe anyone else that they started charging extra for this? On our C75 13x19 is the same price as 8.5x11. Then on our 2100 8.5x11 is one price and then anything larger up to 26" is a little extra. Seems like things are trending up, but with technology they should get cheaper. Like televisions.
                      Yeah, but how do you think Xerox and the rest of the press manufacturers feel that you cut your click numbers in half over the course of a few years when the word got out about doubling up print jobs? They need to make money in order to improve their machines year over year, it's generally only to our benefit that Xerox (and others) get their money they need.

                      Comment


                      • #12
                        My canon c750 has 1 click up to 14 inch (envelope) the double click up to 19 (the same cost for our c7011) and then more than triples for our 3 up sizes. It is exactly the same click cost for me to run 1000 clicks 1 up or 500 2 up, but costs me more to go 3 up so I also charge a premium for banner sizes.

                        I love this click/billing model, as far as paying for my own supplies, I have retired my OKI for envelopes holding it only for sizes smaller than the canon can handle. Now my extra drum, belt, fuser, and toners will earn me a premium when they are used.

                        Comment


                        • #13
                          Originally posted by Stephen Marsh View Post


                          Do you really wish to be charged on a true/accurate variable toner usage model – or not be on a click model and fend for yourself?



                          Stephen Marsh
                          They are the ones that signed us up at the same low price for any size sheet on our C75. Then our more expensive 2100 costs more per click for a letter size sheet than our C75 costs for a 13x19 sheet. So they are charging more money on a higher end machine.

                          I don't mind paying more for a larger sheet, but the problem with the 26" price model is that you not only pay more on the newer machines, but they run much slower. Since time is more valuable than the small savings in click charges, the mode isn't very useful. They should either bump up the speed to half normal speed or drop the cost.

                          Comment


                          • #14
                            Originally posted by DYP View Post
                            I am getting charged for twice as many click as what I actually ran.
                            Hi. We are a software developer and we sell a Print MIS system named PressWise. We are not a printer or have any relationship with any print system vendor. We set up the COST and PRICE for each press system, and I help customer with set up and implementation. I can tell you that while MANY if not MOST of our customers own the same HP Indigo models - what the customers asks me to enter as a click cost is ALL OVER the place. Now, mind you, what they tell me to enter in that field and what they then actually pay HP is certainly none of my business. But I have talked at trade shows with owners - and they all have a different story of how they came up with that COST. My guess is this is never ever going to be some standard amount that every customer pays. It is clearly negotiated. It may also involve volumes.

                            Now, having said THAT - and related directly to this question - years ago, we were asked by a customer - who had just bought a Xerox iGen - to add a way to track - by paper height - different click charges. That way, the applied the correct cost ( and subsequent markup sell price ) when they selected different sized papers - Xerox sent us what the break points were...see screen capture - not sure this helps, but just wanted you to know this is pretty common.



                            Michael Jahn - Slightly used PDF Evangelist
                            Simi Valley California

                            Comment


                            • #15
                              I see no double clicks in your example. It looks like an example of my contract/agreement. Different charges for different sizes. The problem as I mentioned in the OP is that I am getting double clicked plus additional charges for Extra Long Impressions when the contract only states the additional charges.

                              Comment

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