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Xerox Versant 80 Problem with vertical line on all colours!!!

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  • #16
    Originally posted by sidneykidney View Post

    I had a look inside my Versant 80 but wasn't sure which part you was refering to.

    I have attached a pic of the inside area. Is it the part with a circle around it.

    If it is, do you know what am I supposed to do to it.

    That is the part I'm referring to. My tech has seen this crack or break off a tooth and cause the dark lines you're seeing.

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    • #17
      We have had our V80 PP for 3 years and have exactly the same problem which showed up a few months after we got the machine. The local techs had to run an endless number of test prints and eventually, only after running all the tests on genuine Xerox ColorTec papers, were they able to submit the issue up the "line" for consideration, as initially the feedback was that is was the paper we were using.

      The problem generally only occurs with 200gsm & heavier papers, the grain also has an influence on the severity and normally is an issue with grey halftone solids.

      I took a sample job file to a trade show and they printed it on the V80 on the stand and had the same problem! After a number of visits and promises from senior Xerox execs that it would be solved, I was told that it is standard and couldn't be fixed about 2 years ago and that it had been included in an updated Expectation Setting Document.

      I have been told that the problem generally affects all V80 & V180s, as we thought that it may just be a PP issue because of the speed on heavy weight papers.

      Technically it is a mechanical problem that seems to be caused by the heavier paper's lead or tail edge impacting the transfer belt or something connected to it, that causes a shock, which then disturbs the toner being deposited onto the belt at that point. The black toner is the last toner applied and is the one that causes the stripe +-30mm from the tail on an SRA3 sheet. The other colours have the same problem at their respective positions

      Our solution is normally to turn the image 180 degrees which sometimes allows us to get the job run. In some weird cases we can run 2 to 5 prints before the problem occurs and by doing this we might get the job done but normally with huge paper & time wasted.

      It is a brilliant machine and while it also has some other issues it has transformed our business, but it is disappointing that Xerox are not doing anything about this problem! The solution would require a physical redesign, in my opinion, so until that occurs I would expect the problem to continue on newer models using the same mechanical components!

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      • #18
        Originally posted by Rory D S View Post
        I have been told that the problem generally affects all V80 & V180s, as we thought that it may just be a PP issue because of the speed on heavy weight papers.
        Have not seen this issue on our V180 but we only got it in July.

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        • #19
          Originally posted by Rory D S View Post
          We have had our V80 PP for 3 years and have exactly the same problem which showed up a few months after we got the machine. The local techs had to run an endless number of test prints and eventually, only after running all the tests on genuine Xerox ColorTec papers, were they able to submit the issue up the "line" for consideration, as initially the feedback was that is was the paper we were using.

          The problem generally only occurs with 200gsm & heavier papers, the grain also has an influence on the severity and normally is an issue with grey halftone solids.

          I took a sample job file to a trade show and they printed it on the V80 on the stand and had the same problem! After a number of visits and promises from senior Xerox execs that it would be solved, I was told that it is standard and couldn't be fixed about 2 years ago and that it had been included in an updated Expectation Setting Document.

          I have been told that the problem generally affects all V80 & V180s, as we thought that it may just be a PP issue because of the speed on heavy weight papers.

          Technically it is a mechanical problem that seems to be caused by the heavier paper's lead or tail edge impacting the transfer belt or something connected to it, that causes a shock, which then disturbs the toner being deposited onto the belt at that point. The black toner is the last toner applied and is the one that causes the stripe +-30mm from the tail on an SRA3 sheet. The other colours have the same problem at their respective positions

          Our solution is normally to turn the image 180 degrees which sometimes allows us to get the job run. In some weird cases we can run 2 to 5 prints before the problem occurs and by doing this we might get the job done but normally with huge paper & time wasted.

          It is a brilliant machine and while it also has some other issues it has transformed our business, but it is disappointing that Xerox are not doing anything about this problem! The solution would require a physical redesign, in my opinion, so until that occurs I would expect the problem to continue on newer models using the same mechanical components!
          If that was the answer I got, and I had to go through that, they'd most likely be taking back their machine and Id be in a higher machine (think 1000i or Iradesse) at the same price or with another company.

          Comment


          • #20
            Originally posted by Rory D S View Post
            We have had our V80 PP for 3 years and have exactly the same problem which showed up a few months after we got the machine. The local techs had to run an endless number of test prints and eventually, only after running all the tests on genuine Xerox ColorTec papers, were they able to submit the issue up the "line" for consideration, as initially the feedback was that is was the paper we were using.

            The problem generally only occurs with 200gsm & heavier papers, the grain also has an influence on the severity and normally is an issue with grey halftone solids.

            I took a sample job file to a trade show and they printed it on the V80 on the stand and had the same problem! After a number of visits and promises from senior Xerox execs that it would be solved, I was told that it is standard and couldn't be fixed about 2 years ago and that it had been included in an updated Expectation Setting Document.

            I have been told that the problem generally affects all V80 & V180s, as we thought that it may just be a PP issue because of the speed on heavy weight papers.

            Technically it is a mechanical problem that seems to be caused by the heavier paper's lead or tail edge impacting the transfer belt or something connected to it, that causes a shock, which then disturbs the toner being deposited onto the belt at that point. The black toner is the last toner applied and is the one that causes the stripe +-30mm from the tail on an SRA3 sheet. The other colours have the same problem at their respective positions

            Our solution is normally to turn the image 180 degrees which sometimes allows us to get the job run. In some weird cases we can run 2 to 5 prints before the problem occurs and by doing this we might get the job done but normally with huge paper & time wasted.

            It is a brilliant machine and while it also has some other issues it has transformed our business, but it is disappointing that Xerox are not doing anything about this problem! The solution would require a physical redesign, in my opinion, so until that occurs I would expect the problem to continue on newer models using the same mechanical components!
            Right...here we go!!!!!

            Before and After Pics attached (Lines are darker on the actual sheet - the camera didn't show it up clearly).

            Had an engineer round for 100gsm uncoated creases (it was the fuser) and whilst he was round, I showed him this forum...he did laugh at some of the comments but said exactly as Rory did. Anyway he also showed me a solution WHICH WORKS!!! (But only on the Cyan, Magenta and Yellow). He also said that black was the last colour to lay down and there is no way round having lines on Black.

            What he did was slow the machine down so that the heavier sheets don't come to a sudden stop and knock the machine and cause as much of a judder.

            Login as Admin > tools > maintenance (1 click down in the features menu on the right hand side) > NVM Read / Write > Chain Link 740-492 - Confirm > New Value - 1 > Save > Close > Close > Device Information > Reboot Now (this will not click when pressed but the Versant will reboot)

            The machine will run at a much slower speed but at least it is a work around.

            When you have run your job and want to reset back to normal speed go back into the above but change the New Value from 1 back to 0 (1 = Slow Speed, 0 = Normal Speed)

            Anyone else who tries this, please let me know if you are successful.

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            • #21
              sidney - which is the lead edge of your paper in your photos? I am curious if the defect is happening in the paper feed (process) direction or across the width of the sheet

              Comment


              • #22
                This is just the strangest thread I've ever read. (hey, that rhymes)!

                We don't have a V80/V180, but we do have (2) V2100's and, we've never had the issue that you describe.

                I've been lead to believe that the two models are the same engine & paper path, just that the 80's are slower. I could be wrong, I may have been misled about that.

                In any event, if Xerox, or, any other vendor, for that matter, sold me a machine with the quality issues that you show here, and, not only could they not fix it, but told me that it is a known un-fixable defect, that you just have to live with, here would be my reply:

                "I'll tell you what, I'll do you a big favor. I'll give you 10-days to pull this machine and replace it with one of your models that does NOT have this defect, at no additional charge to me, before I turn this over to my Attorney and let him handle it with you. The clock is ticking......."



                Comment


                • #23
                  Originally posted by MailGuru View Post
                  This is just the strangest thread I've ever read. (hey, that rhymes)!

                  We don't have a V80/V180, but we do have (2) V2100's and, we've never had the issue that you describe.

                  I've been lead to believe that the two models are the same engine & paper path, just that the 80's are slower. I could be wrong, I may have been misled about that.

                  In any event, if Xerox, or, any other vendor, for that matter, sold me a machine with the quality issues that you show here, and, not only could they not fix it, but told me that it is a known un-fixable defect, that you just have to live with, here would be my reply:

                  "I'll tell you what, I'll do you a big favor. I'll give you 10-days to pull this machine and replace it with one of your models that does NOT have this defect, at no additional charge to me, before I turn this over to my Attorney and let him handle it with you. The clock is ticking......."



                  I thought that as well. I was told the V2100 was just bigger in that area but otherwise basically the same for the print engine. That machine would be boxed up and sent back to Xerox the moment they said it was an unfixable defect of that model.

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                  • #24
                    We have a 2100 and the shop a couple blocks over put in a 180. This is not normal for either.

                    Comment


                    • #25
                      Originally posted by MailGuru View Post
                      This is just the strangest thread I've ever read. (hey, that rhymes)!

                      We don't have a V80/V180, but we do have (2) V2100's and, we've never had the issue that you describe.

                      I've been lead to believe that the two models are the same engine & paper path, just that the 80's are slower. I could be wrong, I may have been misled about that.

                      In any event, if Xerox, or, any other vendor, for that matter, sold me a machine with the quality issues that you show here, and, not only could they not fix it, but told me that it is a known un-fixable defect, that you just have to live with, here would be my reply:

                      "I'll tell you what, I'll do you a big favor. I'll give you 10-days to pull this machine and replace it with one of your models that does NOT have this defect, at no additional charge to me, before I turn this over to my Attorney and let him handle it with you. The clock is ticking......."


                      The company who printed the sheets for me were one of the first in the country to get a Versant 2100 and also had this problem. Xerox used theirs as a test machine and any problems they had were logged and new components were made and applied as modifications to all other 2100's, that's why you may not see this on yours but my engineer told me that without the modifications, you would have also seen the lines on the 2100.

                      What I don't get is that the Versant 80 came out AFTER the 2100, so after modifying the 2100, why is this problem still on the Versant 80?

                      Comment


                      • #26
                        Originally posted by sidneykidney View Post

                        The company who printed the sheets for me were one of the first in the country to get a Versant 2100 and also had this problem. Xerox used theirs as a test machine and any problems they had were logged and new components were made and applied as modifications to all other 2100's, that's why you may not see this on yours but my engineer told me that without the modifications, you would have also seen the lines on the 2100.

                        What I don't get is that the Versant 80 came out AFTER the 2100, so after modifying the 2100, why is this problem still on the Versant 80?
                        Still sounds a little fishy to me. We got one of the first 2100's in the Southeast. In fact, we've had that one so long, I believe the 5 year lease is up on it next spring. It's never been "modified", and, we've never had that problem. The second 2100 that we got 2 years ago had some problems that the techs couldn't figure out, (but, I don't think it is the one that you describe), so, they replaced the box and we've had no further issues with that one.

                        Comment


                        • #27
                          Worked though something similar to this on a Versant 3100 running 120# cover. Only showed up on duplexing, and started on the 4th sheet. Setting Paper Curl Correction - 1 side Face Up: to Severe Upward seams to have virtually eliminated the problem. I figured it was a jarring on the duplexing paper path that was causing this.

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