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Servicing used production equipment...?

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  • Servicing used production equipment...?

    Thnking about my next equipment update. (Not doing anything now, just thinking out loud) I can but a lightly used heavy duty production machine for 1/3rd the price of new. But, I don't think Ricoh would service the machine. Where would one get service on a machine like this?

  • #2
    We service Konica's all day... as long as you can get service manuals and parts/consumables.... and having a tech who will help when you need it. Ricoh may provide service off contract....


    • #3
      I'll do all services for my Konica C6500-7000 series. Parts, consumables and repairing tips easily available. Affordable to print also.


      • #4
        Yeah, there is no way I can do the service myself.


        • #5
          Buying 3rd party and asking an OEM to give you a service contract for it usually involves them "re-certifying" the machine. Essentially, bringing it up to serviceable standards. They would replace wear items and anything else they deem necessary at your expense. Our experience has been that this rarely yields any significant savings.


          • #6
            As stated above, there would normally be some kind of billable inspection/service before a contract could be placed on it. I would definitely reach out to Ricoh direct or your preferred Ricoh service provider and get their exact terms in writing before purchasing the machine. Its possible they could refuse to make a contract on it, but I suspect that because its a current device then it should be possible.


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