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  • #16
    Another problem which started around 6 months ago on our Versant 80 in the UK is the 2nd BTR Roll. They've started using a softer compound on the roller. It started leaving lines on my sheets and when I look closely it looks like fine scratches on the roller. When I queried this with tech support, they asked is I'm using coated stock because this is the cause of the problem. 90-95% of what I print is on coated stock!!! I've had the 2nd BTR replace 3 times in 6 months and I'll keep calling them out as many times as it takes!!!

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    • #17
      Originally posted by sidneykidney View Post
      Another problem which started around 6 months ago on our Versant 80 in the UK is the 2nd BTR Roll. They've started using a softer compound on the roller. It started leaving lines on my sheets and when I look closely it looks like fine scratches on the roller. When I queried this with tech support, they asked is I'm using coated stock because this is the cause of the problem. 90-95% of what I print is on coated stock!!! I've had the 2nd BTR replace 3 times in 6 months and I'll keep calling them out as many times as it takes!!!
      We have the same issue in Ireland with our V80. Been like it since we got it 2 yrs ago. Normally I'd get about 100k-150k before needing to replace, other times it can be as low as 30k. If I run a large volume black job I generally need it replaced straight after. Our techs have a few adjustments they make to the unit before they install it, the latest being a sort of cloth they add. Apparently in Asia where the machine was developed they rarely used coated stocks so issue didn't arise in development. The tech say its still a problem with the V180 although not as bad, they beefed up a few of the components.

      Last time they gave a run down on how to change it so I can just order the part myself and replace, although they didn't show me the adjustments they make to it. Our techs have no problem being called out for it no matter how many times we call as they know its Xerox's mistake. They just say to keep the nudge rollers clean and wipe the BTR roller every so often (which I never remember to do).

      Can't say we've had a problem with drums, about 6 months ago a tech when he was in did check the reference numbers on the drums we had as he said a bad batch did come in but I've had no problems.

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      • #18
        Originally posted by pippip View Post

        We have the same issue in Ireland with our V80. Been like it since we got it 2 yrs ago. Normally I'd get about 100k-150k before needing to replace, other times it can be as low as 30k. If I run a large volume black job I generally need it replaced straight after. Our techs have a few adjustments they make to the unit before they install it, the latest being a sort of cloth they add. Apparently in Asia where the machine was developed they rarely used coated stocks so issue didn't arise in development. The tech say its still a problem with the V180 although not as bad, they beefed up a few of the components.

        Last time they gave a run down on how to change it so I can just order the part myself and replace, although they didn't show me the adjustments they make to it. Our techs have no problem being called out for it no matter how many times we call as they know its Xerox's mistake. They just say to keep the nudge rollers clean and wipe the BTR roller every so often (which I never remember to do).

        Can't say we've had a problem with drums, about 6 months ago a tech when he was in did check the reference numbers on the drums we had as he said a bad batch did come in but I've had no problems.
        I also had 1 drum replaced luckily the engineer was here when it went wrong. He checked my ref numbers as well and said the rest were okay because it was a batch around 6 months ago.
        The BTR problem only shows up on heavy stocks 250gsm upwards, but nobody ever told me to keep the rollers clean...I'll try that, thanks

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        • #19
          Originally posted by sidneykidney View Post

          I also had 1 drum replaced luckily the engineer was here when it went wrong. He checked my ref numbers as well and said the rest were okay because it was a batch around 6 months ago.
          The BTR problem only shows up on heavy stocks 250gsm upwards, but nobody ever told me to keep the rollers clean...I'll try that, thanks
          Mines usually the opposite, on lighter stocks I get it more. The heavier the coverage also helps, not that we can dictate that.

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          • #20
            Started getting spots down the middle of the print. 38mm repeating or appeared to be, with nothing repeating at 147mm so who would have thought it was drums. The other crazy thing is when printing halftone diagnostic prints of just one of the colors these cyan, magenta and black dots showed. After tracing this down it turned out the be imaging drums. They were at 97%. When it comes to image quality I am getting more and more disappointed with Xerox.

            Can't be much profit made no matter how cheap the parts are made when they have to be replaced as often as we have had to replace them to maintain quality. I am sure it is something the idiot bean counters little brains can't fathom.

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            • #21
              2nd BTB units have been a "problem" on our COLORPRESS machines for about the last 1.5 - 2 years. They are good for about 30,000 - 60,000 prints. Then......... fail.

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              • #22
                As for 2nd BTR in Versants there are new ones available being tested in accounts that have poor life. There is also new nvm scripts released a few weeks ago that improve the current one.

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