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  • #16
    Originally posted by dmetech View Post

    Sounds like your router is not configured correctly. You need to configure it to give highest priority to your VOIP packets. Our system works fine on a 16/3 connection.
    I am very familiar with QOS features. Do you have more than 3 people on the phone frequently?

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    • #17
      Originally posted by PricelineNegotiator View Post

      I am very familiar with QOS features. Do you have more than 3 people on the phone frequently?
      Yes. Each call should be using only 100 Kbps max, so you have more than enough bandwidth. We had call quality issues initially as well, and it turned out the QoS had not been configured correctly on the router.

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      • #18
        I actually installed Amazon Connect to my business system with the help of https://spd.group/. I can't say it's flawless, but it is definitely cheaper and worth giving a try.

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