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Parts Specialist at Muller Martini Corp. in Hauppauge NY

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  • Parts Specialist at Muller Martini Corp. in Hauppauge NY

    Position Summary:
    Processes orders for material or merchandise received by mail, email, telephone, fax or personally from customer or company employee and sells parts and equipment.
    Essential Functions:
    Communicates with national and international customers by telephone, email or in person. Receives orders from current customers and current installations.
    Ascertains type of parts needed, at times determining if damage is from wear or misuse, to determine replacement required, or advises customer of part needed
    according to description of malfunction
    Markets sale of upgrade services
    Discusses use and features of various parts
    Advises customer on substitution or modification of part when replacement is not
    Utilizes manual or computer for replacement part stock number and price
    Prepares pick list from sales order
    Determines charges for parts requested and informs customer of any applicable discounts
    Advises customer of unit prices, shipping date, anticipated delays and any additional information needed
    Obtains specific documentation or diagrams for installation of mechanical or electrical parts
    Receives and checks complaints concerning billing, referring complaints of part failures to designated departments for investigation and makes adjustments when necessary
    Ensures unrivaled customer service
    Other tasks as assigned
    Minimum Requirements:
    2 year college degree with an electrical/electro tech and mechanical
    1 year related experience and/or training or combination of both
    Ability to contribute to after hours coverage on a rotating basis
    Excellent interpersonal skills with emphasis on customer service
    Strong communication skills, both verbal and written
    Ability to read and interpret documents such as safety rules, blueprints, operating
    and maintenance instructions and procedure manuals
    Skilled in Microsoft Office Packages
    Strong math skills
    Ability to work in fast paced environment

    More Information...
KBAAvantiSmartsoft (Presswise)DuploXerox4OverCanon

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