Position Summary:
Processes orders for material or merchandise received by mail, email, telephone, fax or personally from customer or company employee and sells parts and equipment.
Essential Functions:
Communicates with national and international customers by telephone, email or in person. Receives orders from current customers and current installations.
Ascertains type of parts needed, at times determining if damage is from wear or misuse, to determine replacement required, or advises customer of part needed
according to description of malfunction
Markets sale of upgrade services
Discusses use and features of various parts
Advises customer on substitution or modification of part when replacement is not
available
Utilizes manual or computer for replacement part stock number and price
Prepares pick list from sales order
Determines charges for parts requested and informs customer of any applicable discounts
Advises customer of unit prices, shipping date, anticipated delays and any additional information needed
Obtains specific documentation or diagrams for installation of mechanical or electrical parts
Receives and checks complaints concerning billing, referring complaints of part failures to designated departments for investigation and makes adjustments when necessary
Ensures unrivaled customer service
Other tasks as assigned
Minimum Requirements:
2 year college degree with an electrical/electro tech and mechanical
background
1 year related experience and/or training or combination of both
Ability to contribute to after hours coverage on a rotating basis
Excellent interpersonal skills with emphasis on customer service
Strong communication skills, both verbal and written
Ability to read and interpret documents such as safety rules, blueprints, operating
and maintenance instructions and procedure manuals
Skilled in Microsoft Office Packages
Strong math skills
Ability to work in fast paced environment



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