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Production Facility Assistant General Manager at Staples in Elgin, IL

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  • Production Facility Assistant General Manager at Staples in Elgin, IL

    Position Summary:
    The Operations Manager is accountable for meeting and exceeding sales & margin budgets with the support of a dedicated outside sales force. Working with the General Manager, the Operations Manager’s primary responsibility is to manage the execution of the production and quality control process, target P&L opportunities and execute profit and process improvement plans. The Operations Manager ensures that the team is meeting and exceeding customer service standards for contract and commercial customers.

    Primary Responsibilities:

    Overall:
    •Will work shifts overlapping but otherwise opposite of the General Manager. Will have full managerial responsibility in the absence of the General Manager.


    Customer Service and Sales:
    •Partner with sales team and General Manager to identify opportunities and develop solutions to generate sales
    Partner with General Manager and operations team to implement programs to improve sales and margin performance
    •Partner with the General Manager and sales team to serve as product & service expert to build and develop a sales team using knowledge of the industry, leadership experience, and tools and resources available (e.g., CSF Model)
    •Observe and coach operations team on their execution of The Production Center Workflow & Quality Assurance Process
    •Implement plans to ensure all orders are done right the first time while exceeding customer expectations
    •Measure and report on done right/on time performance to develop and implement process improvement plans
    •Model The Production Center Workflow & Quality Assurance Process, through involvement in the production process and follow-up on execution by the operations team
    •Partner with the sales team in the absence of the General Manager to conduct facility workflow and QA tours with high level customer contacts, as well as, to report on production center performance at business reviews
    •Responsible to work with General Manager and the sales team on problem resolution to maintain highest levels of customer satisfaction
    •Work with the General Manager to lead regular team meetings
    •Discuss sales goals and develop, implement, and follow up on plans to increase sales/customer service levels
    •Review team responsibilities to ensure they are being done on time and to standard
    Identify and discuss coaching opportunities


    Operations:
    •Walk the production center floor and audit workflow compliance. Report and correct findings via escalation process
    •In the absence of the General Manager, participate in the sales process by attending sales calls as requested and serving as industry expert and by conducting facility/workflow tours of the facility
    •Evaluate and provide feedback on the customer satisfaction follow-up calls and make calls to high volume or challenging customers
    •Communicate with external vendors to ensure training is occurring and orders are done right the first time
    •Produce and finish orders on time while maximizing the machines productivity
    •Properly use and care for all equipment in compliance with operating instructions; ensure machine and equipment maintenance is occurring in a timely manner to maximize efficiencies
    •Ensure all policies and procedures are being followed 100% of the time
    •Ensure the production center is clean and organized, and safety precautions are followed
    •Give professional presentation by complying with Staples dress code requirements
    •Ensure that all required processes and procedures are being executed on time
    •Review with the General Manager all reporting to evaluate if the facility is maximizing efficiencies
    •Ensure effective scheduling of labor and payroll to achieve budget


    Financial Management:
    •Work with General Manager to develop and implement sales/margin and customer service related programs and/or initiatives
    •Analyze and use production center P&L, scorecard, and trend reports to grow and maximize sales and margin
    •Meet with the General Manager to set plan to improve P&L
    •Meet with the operations and sales team set sales goals and implement plans to increase sales and customer service levels
    •Facilitate discussions with the sales and operations teams to increase their knowledge and understanding of production center performance, including the P&L


    Human Resources:
    •Recruit and hire new Production Associates and Specialists using the Hiring Tool and Critical Success Factors model
    •Continually assess and develop team. Complete annual performance appraisals for and Production Associates and Specialists. Deliver performance appraisals in conjunction with General Manager. Address performance issues on an ongoing basis
    •Set and maintain the highest standards regarding operational execution. Address issues and take corrective action promptly
    •Use HR Express to track compliance of all required training as indicated on the L&D Curriculum and schedule any needed training with associates
    •Facilitate any required training curriculum


    Basic:
    •2-4 years retail experience in a manufacturing environment. Digital copy & print experience preferred
    •4-6 years experience in a customer service environment and/or sales/service relationship


    Preferred:
    •Ability to analyze P&L and increase sales and performance
    •Ability to coach and train to the right behaviors and skills
    •Ability to identify obstacles and execute plans to overcome them
    •Ability to maintain positive and productive cross functional working relationships
    •Ability to work & present at multiple levels of a customers organization
    •Strong problem solving and project management skills
    •Strong analytical and organizational skills
    •Management skills to hire, develop, manage and support the operations team
    •Demonstrated ability to coach and develop a team including implementing projects and/or programs to increase performance levels
    •Leadership skills to develop a service & quality culture within the production center
    •Ability to motivate and manage a staff to drive sales and margin performance
    •Ability to analyze the P&L and identify opportunities to drive profitability
    •Ability to communicate sensitive information in a professional and constructive manner
    •Strong Customer Service and Sales Skills
    •Excellent communication skills, both written and oral
    •Ability to multi-task
    •Ability to use and understand industry equipment and demonstrate how to use it to others
    •Computer Skills: Microsoft Office (Access, Excel, PowerPoint, Word), Acrobat, Picture It, Publisher
    •Ability to use technology including opening and printing from a disk, CD and Zip driv


    More Information...

  • #2
    Pamarco Global Graphics, a globally recognized roller manufacturer, is seeking a Technical Sales Representative to sell and service our offset printing roller customers in the Midwest. This position’s territory includes Ohio, Indiana and Kentucky. Candidates must currently reside in one of these states.
    The ideal candidate should have the drive and motivation to work collaboratively and independently with our customers in promoting, selling and managing key relationships with key customers. A solid understanding of a printing pressroom and rollers and at least 5 years sales experience in rollers is required. We are looking for an individual with excellent verbal and written communication skills, strong problem solving and organizational skills, and the ability to work with cross functional and remote teams.
    Responsibilities include:
    • Manage existing portfolio of business and ensure customer expectations are met.
    • Actively seek new opportunities within the offset printing market.
    • Provide technical support for existing customers.
    • Identify new market opportunities and deliver a plan to grow the business.
    • Meet or exceed annual sales budget.
    • Provide competitive and product information to Product Manager to support new product development and market intelligence.
    • Required to travel (some overnight) 30 – 50 % of the time or more as needed.


    This position pays a base salary + commission and car allowance. Company benefits include Medical, Dental, Vision, Company Paid Life Insurance, 401(k), Paid Sick and Vacation Days.



    More Information...

    Comment


    • #3
      The Implementation Specialist role is responsible for ensuring the successful implementation of Avanti’s software within our customers’ environments. The scope of implementation activities includes training, consulting, technical problem solving, project management, and customer relationship management. We are looking for an enthusiastic self-starter who has a background in the print industry and has expertise implementing print MIS solutions. You will become an expert in the use and implementation of Avanti’s software. Your natural outgoing personality and enjoyment working with people to solve problems will enable you to become a trusted technology advisor to our customers. Here are a few other things we’re looking for:


      • Graduate of a recognized print management program, such as Ryerson or RIT Graphics
      • 5 or more years of experience in the print industry, with estimating experience and exposure to print MIS systems (previous experience working for a print MIS software company is preferred)
      • Not afraid to bite off difficult problems and work them to resolution
      • An empathic listener who is eager to understand and help both customers and colleagues
      • Personable, quick to build rapport with others, and someone who frequently causes people to say about them “I love working with that person”
      • Comfortable and confident standing up in front of others to deliver training and presentations
      • Able to think quickly on your feet
      • Experience with Windows & Mac operating systems, Internet browsers, web applications and overall love of all things related to software technology
      • Uncanny ability to quickly learn new concepts and solve technical problems
      • A desire to travel all over North America, and potentially Europe, on a regular basis



      More Information...

      Comment

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