Topaz Scanner Error message

prepresscolor

Well-known member
I have an original TOPAZ scanner. Just placed new bulbs in to it. now have an error message: "20015c AOAE (TOPAZ Scanner) Reflective lamp is used without control.During the next 15 minute break, the control will be adjusted. Warning, click <OK> to continue.
I have left the scanner alone for hours and when I come back and try another scan I get the same thing. I did a "Base Level Adjustment" after replacing bulbs.
Any suggestions? I would greatly appreciate them!
 
I remember this error from years ago - I think leaving it on would warm up the bulb. Have you:

Tried switching to scanning transparencies and then back again?

Switiching Topaz off and restarting after 15 mins.
 
Tried pretty much every trick I remember. I was hoping one of the Hell/Heidelberg "engineers" would see this and give me a shout out. Thanks for the reply.
 

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