good day,
i am curious to hear anyones thoughts on how they have integrated Prinergy and InSite with outside customers, as well as with customer service or sales people within their organization. my place is currently exploring all different ways of getting the CSR's involved with creating and reviewing jobs through InSite, and we are trying to set up Template jobs allowing for customers to upload files straight into the workflow. we are having some success with it, but i am still not sure if i like all of this access being granted to others outside the department. i have some pretty big ideas on expanding our abilities, but for them to work, it relies on others outside of the department having access to some extent to Prinergy through InSite.
does anyone have any thoughts on this? what kind of priveledges do you give your internal and external customers? anything that you regret doing or wish you could do that would make InSite work better?
thanks for any input,
cr
i am curious to hear anyones thoughts on how they have integrated Prinergy and InSite with outside customers, as well as with customer service or sales people within their organization. my place is currently exploring all different ways of getting the CSR's involved with creating and reviewing jobs through InSite, and we are trying to set up Template jobs allowing for customers to upload files straight into the workflow. we are having some success with it, but i am still not sure if i like all of this access being granted to others outside the department. i have some pretty big ideas on expanding our abilities, but for them to work, it relies on others outside of the department having access to some extent to Prinergy through InSite.
does anyone have any thoughts on this? what kind of priveledges do you give your internal and external customers? anything that you regret doing or wish you could do that would make InSite work better?
thanks for any input,
cr