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Integrating Prinergy InSite within your operation

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  • RiotMac
    replied
    Re: Integrating Prinergy InSite within your operation

    Thank you, but we are fine with the Print and Export Presets.

    Leave a comment:


  • mattbeals
    replied
    Re: Integrating Prinergy InSite within your operation

    You do realize that Synapse Prepare is essentially a rebranded Enfocus InstantPDF? It would just be a whole lot easier to set them up with InstantPDF which is kept current by Enfocus. Kodak/Creo/CreoScitex was/is horrible about keeping it up to date.

    If you're interested let me know and I can setup a webinar/demo for you.

    Leave a comment:


  • RiotMac
    replied
    Re: Integrating Prinergy InSite within your operation

    Prepare seemed very clunky to me. I could only imagine customers trying to deal with it. I decided to return it to Kodak. I find it much easier just to give customers a Print or Export preset.

    Leave a comment:


  • Rob Robinson
    replied
    Re: Integrating Prinergy InSite within your operation

    We jumped on the Prepare bandwagon as soon as Creo released it, going to multiple customer locations for installs. The software is VERY dependent on a clean running OS, which ended up frustrating customers because it would work initially but then something would always cause it to not work anymore. So... repeat visits.

    Not entirely a bad thing - visiting them onsite, helping them resolve Prepare issues or any other software problem is an opportunity to remain visible to them. My job has changed dramatically over the last few years, a good portion of my time is working directly with clients and their issues, now I use WebEx Remote Support and they love it.

    Probably half of our customers finally ditched Prepare out of frustration, the rest still use it. Some adapted instantly to InSite and some still prefer to submit their jobs on a disc. *shrugs* You can lead a horse to water...

    Leave a comment:


  • chris_r
    replied
    Re: Integrating Prinergy InSite within your operation

    plus, just mentioning to a customer that they need to install any kind of client on their workstations is enough to turn a lot of them off right away. EVERYONE uses a browser, so it is a lot easier to get them on board right away. i was just talking about this on another thread...i used to use the rampage workflow, and their equivelant to InSite is Rampage Remote. very similar interface, but it was a client that needed to be installed, and it was always a pain in the ass talking the customer through even that simple install.

    most of the java questions we get are simple...they just dont have it turn on in their browser preferences. i havent really had any issues harder than that, yet.

    cr

    Edited by: chris_r on Sep 19, 2007 7:54 AM

    Leave a comment:


  • tommytrc
    replied
    Re: Integrating Prinergy InSite within your operation

    AMEN!!!

    I never want to be the cause of any issues. Java should be mainstream enough that if theres an issue, its not mine. Heaven knows that I have enough issues between my 4 walls to take care of let alone any issues on the customers site...YUCK! Leave me out of that one. That is the reason we did not talk up Prepare. Give the customers a good PPD and some screen shots and you are off to the races.

    tc

    Leave a comment:


  • pworlledge
    replied
    Re: Integrating Prinergy InSite within your operation

    I can't disagree there. I don't install software on customers computers!!! The Java is the lessor of the evils. But it still is a pain.

    Leave a comment:


  • lmahal
    replied
    Re: Integrating Prinergy InSite within your operation

    Troubleshooting Java issues with clients (altough a pain) is still easier than if we had to have them load a client in their machine to use InSite. We would become full time software helpdesk troubleshooters. Synapse Prepare became a nightmare for us because it seemed anytime a user had a computer or network issue, it had to be caused by "our" software that "we made" them install. Of course, we had to help them troubleshoot every issue.

    Lonn-

    Leave a comment:


  • chris_r
    replied
    Re: Integrating Prinergy InSite within your operation

    > {quote:title=pworlledge wrote:}{quote}
    > My only nemisis is that a many times customers have JRE disabled or their IT has totally removed it and they can't install w/o IT. I have a couple of customers this would be huge for but can't get the IT's to move. Oh well....
    > I wish someday Insite would run w/o the use of Java on the users OS.

    Oh yeah...i get that ALL the time. it is a big deal for some of these people to have Java installed. i have had some complaints from 1 or 2 customers about how long it takes to render pages, but most of them have no issues with the speed at all. we have one customer in particular that are at a dead standstill because of java and "IT" issues. all you can do is roll your eyes and try to help, but they dont see the benefit as apparently as we can, so they dont have the motivation to move ahead with it.

    cr

    Edited by: chris_r on Sep 14, 2007 10:34 AM

    Leave a comment:


  • pworlledge
    replied
    Re: Integrating Prinergy InSite within your operation

    I have learned to take it on a customer by customer basis. I have had some customers take it and run. I have others that are just using it as FTP however we still post pages for approval. We have weened a few off hard proofs that way. My CSR's have embraced it fairly well but not as aggressively as I would like. We will be posting ALL jobs on Insite very soon no matter how they came in. This will allow CSR's to download they're own approval PDF's and even view and ok from there if they so choose. I hope they will also push it to the customers that way. VERY powerful tool when it is used like it was intended.

    My only nemisis is that a many times customers have JRE disabled or their IT has totally removed it and they can't install w/o IT. I have a couple of customers this would be huge for but can't get the IT's to move. Oh well....
    I wish someday Insite would run w/o the use of Java on the users OS.

    Leave a comment:


  • chris_r
    replied
    Re: Integrating Prinergy InSite within your operation

    brad,

    when i mention spinjet, i refer to the backed up imposed proof we pull on all of our press forms. it is almost exactly like your HP plotter.

    no, im not a packers fan...im a new york giants fan. shipbaugh and i have had several eli manning vs. rex grossman debates in the past.

    grossman might get 300 yards if they decide to play a double-header sunday!

    cr

    Leave a comment:


  • RiotMac
    replied
    Re: Integrating Prinergy InSite within your operation

    Thanks Chris. That does help. BTW... what is a spinjet? Are you talking about signatures?

    Rex is going to light up KC for 300 yards on Sunday. Are you a Packers fan or something?

    Leave a comment:


  • chris_r
    replied
    Re: Integrating Prinergy InSite within your operation

    oh, and one other thing,

    we have not had to approve pages ourselves, although i have noticed the option there to do it in a pinch. the customers we have been using it with have been very good about prompt approvals on pages, they realize the time crunch they are up against. some of the other customers we use that havent been approached about insite, that may be more of an issue. we have been pretty choosy about who to approach with this, becasue we want it to work well with customers who are willing first, so we can use them as an example as we start approaching other, more "difficult" clients.

    cr

    Leave a comment:


  • chris_r
    replied
    Re: Integrating Prinergy InSite within your operation

    brad,

    currently, the way we have been doing it, is that we preflight and refine the pages, and do an internal prepress doublecheck, before making the pages available to the customer for approval. once the pages are made available, we continue with the job, creating the templates, making the impositions, checking the vps proofs and so forth. when a job is ok to plate, we make a spinjet of every form before releasing it to plate. we do not make any imposed spinjets until the customer has granted approval on the pages, therefore the platemakers dont even get the job bag until all has been approved and spinjets pulled. we have never had an occasion where we have attempted to make plates on forms with unapproved pages, becasue they never make it that far until all of the other steps have been completed.

    hope that helps, or sheds some light on what you were asking,

    cr

    btw...grossman does suck! yee haa!

    Leave a comment:


  • RiotMac
    replied
    Re: Integrating Prinergy InSite within your operation

    I was wondering at what point you guys have the customer approve the job through Insite? Right away or after it has been check by preflight or quality control? I am noticing that we can't output any sort of imposed files unless they have been approved. So either the process stops there until the customer can approve or we just set the files at approved ourselves.

    Leave a comment:

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