PricelineNegotiator
Well-known member
Hey there,
We currently subscribe to a plan from MyFonts for the Monotype Library. We pay $127 every year for access to honestly quite a lot of fonts. It's a good deal and I would recommend it to anyone looking to expand their library for a good cost.
However, I am having an issue with their support and the syncing of fonts between two (or more) computers. Examples are Frutiger and ITC Zapf Dingbats, where I have more styles installed on PC A than PC B, but am not able to sync more fonts to PC B, thus causing an issue when modifying jobs created by PC A that are using the styles from either of those two fonts that are not available to sync to PC B. This is quite an issue as PC A is nearly defunct and PC B is its replacement. The additional fonts are not displayed on the MyFonts or Monotype website, but somehow I have 89 variants of the Frutiger font on PC A and only 37 on PC B. The same goes for Dingbats where I have 2 variants on PC A, but only 1 on PC B.
At this point I am losing clients, and MyFonts/Monotype will not respond to my support requests or social media messages. There is no phone number for any of the MyFonts or Monotype locations, listed anywhere. I need help solving this. Attached are screenshots.
We currently subscribe to a plan from MyFonts for the Monotype Library. We pay $127 every year for access to honestly quite a lot of fonts. It's a good deal and I would recommend it to anyone looking to expand their library for a good cost.
However, I am having an issue with their support and the syncing of fonts between two (or more) computers. Examples are Frutiger and ITC Zapf Dingbats, where I have more styles installed on PC A than PC B, but am not able to sync more fonts to PC B, thus causing an issue when modifying jobs created by PC A that are using the styles from either of those two fonts that are not available to sync to PC B. This is quite an issue as PC A is nearly defunct and PC B is its replacement. The additional fonts are not displayed on the MyFonts or Monotype website, but somehow I have 89 variants of the Frutiger font on PC A and only 37 on PC B. The same goes for Dingbats where I have 2 variants on PC A, but only 1 on PC B.
At this point I am losing clients, and MyFonts/Monotype will not respond to my support requests or social media messages. There is no phone number for any of the MyFonts or Monotype locations, listed anywhere. I need help solving this. Attached are screenshots.
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