Re: St. Ives Peterborough
One of the M850's at St. Ives Peterborough caught Fire. I had a job due to deliver 3rd Jan, but their promised contingency, in my opinion, was not there as they offered a delivery 6 weeks late in Mid Feb.
Different St. Ives personnel have told me different stories on the fire, quoting different days/dates and I have heard (via a print engineer) that the fire actually occurred 2 weeks earlier and that St. Ives just did not tell their client base. At this point I am not sure what's true and what's not.
6 weeks late was just not acceptable so I had to move the job, but this caused additional expense. Whilst I appreciate T&C's, I would have expected St. Ives to value my custom enough to make some offer of compensation.
They are now saying that they cannot produce my future jobs unless I change the size of the publication (currently A5) to make it narrower and that no compensation will be forthcoming.
I know I am a low margin client, and would have had more respect if they said that they were prioritising the client base and I was a low priority due to margins, but they tried to spin it and said that they felt 6 weeks late was an acceptable contingency - I simply do not agree.
I was wondering who else was affected and how?
Juz
Edited by: Juz on Jan 17, 2008 7:20 AM